Job Title: Workstation PC Technician
Job Experience: 0-2 years’ experience within the IT industry
Job type: W2 Contract (1 Years duration and possible temp-to-perm opportunity)
Company: Kaiser Permanente
Location: 1505 N. Edgemont St. Los Angeles California 90027 United States
Start Date: 05/17/2021 ASAP
End Date: 05/16/2022
Pay rate: $15.75/hour – $18.20/hour (Upwards of $19.75/hour if matches all the requirements)
Travel: N/A
No C2C/Corp to Corp
Position Description:
- Support a robust Microsoft based network running Windows 7/10 and Microsoft Office 365, Skype, etc.
- Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy. Server, PC, MAC and Laptop expertise needed to perform the duties of this position.
- Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity.
- Updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties.
- Note: activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative.
Skills Required:
- Minimum 2 years. Experience with PC support, including deployment.
- Minimum 2 years’ Experience with PC hardware troubleshooting and repair.
- Well-versed in installing windows, software, applications, antivirus, and patches.
- Minimum 1-year experience with direct client interaction. Ability to follow written and verbal instructions.
- Adaptable to change in process or required activities.
- Attention to detail. Demonstrated ability to read and understand technical manuals and schematics.
- Quick learner. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results.
- Professional appearance and behavior, including punctuality Manage incoming and outgoing assets. Prepare systems for deployment. Scan existing asset for applications and settings.
- Interview clients to identify special considerations and other settings.
- Use KP tools to execute PC activity.
- Collaborate with teammates to identify process improvements.
- Escalate quickly when issues arise. Assist other technicians as needed.
- Extensive experience in backup and image management software.
- Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access).
- Known for working efficiently without supervision. Committed to learn and relate technical concepts promptly.
- Analytical and critical thinker IT Security best practices Skilled in TCP/IP and WAN, networking Networked Applications
- Managing tight deadlines Strong communication skills Working knowledge of modern networking devices and printers.
- Demonstrated ability to read and understand technical manuals and schematics.
- Able to configure VPN and server/client-side hardware and software.
- Proven record of managing time and priorities effectively.
- Knowledge of lotus notes troubleshooting and configuration.
- Knowledge of O365 troubleshooting and configuration. Proficient in working with end-users remotely.
- Demonstrated expertise in Microsoft Windows 7 and 10.
- Familiar with active directory security and policies.
- Strong attention to detail. Good organizational skills. Able to lift up to 50 lbs. Good customer service acumen.
- Excellent analytical and problem-solving skills. Outstanding communication skills to relate to team members and support workers.
Basic Qualifications:
- Experience: Ideally two (2) years of professional experience, in end user computing and PC/Workstation.
- Education: High School Diploma or General Education Development (GED) required. License, Certification, Registration: N/A.
Preferred Qualifications:
- Some technical consulting experience preferred.
- Microsoft Certifications or training and/or A+ preferred.