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Technician 1-2 (Fulfillment Center)

Nordstrom

This is a Full-time position in Los Angeles, CA posted June 7, 2021.

Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

A day in the life?

  • Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented
  • Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies
  • Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership
  • Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions
  • Demonstrates understanding and consistently delivers within the target SLA’s for the specific area
  • Demonstrates understanding of Project Management best practices.  Adheres to scheduled work times

You own this if you have?

  • 1+ years? experience in a service management industry
  • 1+ years? tech support experience
  • 1+ years? experience troubleshooting, testing, or repairing technical equipment. 
  • 4 year degree in related field preferred or equivalent experience

?How we work

  • With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers
  • With transparency. We encourage open dialog and discourse. We actively work to break down silos
  • With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change
  • With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions
  • With pride. We value investing in people, growing careers, embracing diversity, inclusion, belonging and Nordstrom Core Values
  • Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves

We’ve got you covered…

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, matching for charitable giving, employee stock purchase plan, and much more depending on your role.

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Job

Technology

Location

United States- LA

Business Group Headquarters