2020 Companies has an immediate full-time Home Appliance & Television Repair Technical Leader role representing our client,
Samsung Electronics America.
The Appliance & TV Repair Technical Leader will be required to facilitate training and be responsible for the skill improvement of all field technicians. This position will identify training needs on an individual and/or group level. Utilizing lecture, hands-on, and role-play this position will create a five-star level experience that will set the standard for technical support. The Leader will be responsible from start to finish on agents skill levels. This includes creating and monitoring the success rate of all levels of agents.
What’s in it For You?
- Competitive salary, up to $85,000 yearly DOE
- Paid weekly
- Work primarily from Training Center located in Rancho Dominguez, CA or Little Ferry, NJ; Occasional work remote from home
- Paid Time-Off
- Eligible for medical benefits
- Eligible for 401k
This position and potential offer of employment is contingent on your compliance with the customers requirement that all employees in this position be fully vaccinated against COVID-19, subject to our accommodation review process.
Your Role as an Appliance & Television Repair Technical Leader is to have:
- Experience repairing TVs and various major home appliances
- Efficient written and oral communication
- Ability to travel up to 70%
We are looking for someone who:
- Has a minimum of five (5) Years of appliance and TV repair experience
- Training experience on appliances and TV repair
- Problem solving skills
- Bachelors degree a plus but not required with related experience
- Ability to stand for long periods of time as well as move around product in excess of 300+ pounds daily
Job Contact: yjones@2020companies.com Duties and Responsibilities:
- Responsible for the training and development of new and current employees
- Effectively develop training for multiple departments as well as new tools/programs to accelerate the learning curve
- Accurately present compliance-related new hire orientation materials and appropriate mentoring programs
- Conduct pre-training conference calls with class attendees to discuss training expectations and travel guidelines
- Efficiently manage post-training activities including grading assessments, shipping signed compliance documents to HR, and communicating final training attendance roster to appropriate departments
- Conduct in-field observations to identify opportunities of improvement or areas of excellence; report findings to Training Manager and Sales Supervisor/Manager as appropriate
- Perform all other duties as assigned
- Effectively design training materials to enhance the overall learning experience and facilitate adult learning; include: lesson objectives, instructional strategy, delivery media and assessment as well as business purpose, target population, course objectives, course maps, task analysis plan, and assessment plan
- Promptly provide accurate and complete training class
- summaries/documentation at the conclusion of each session to close the on-boarding loop
- Conduct 2-4 hours of in-field observations monthly
- Bachelor degree or higher in Education, Business, or related field
- 3-5 years of successful training experience, preferably within direct marketing/ telecommunications
- Proven track record in employee performance improvement
- Ability to perform independently with strong decision making skills
- Strong multi-tasking skills and customer service orientation
- Creative curriculum design utilizing technology-based tools and processes
- Ability to stage a consultative selling process that overcomes objections and connects with company’s needs
- Impeccable oral, verbal and written communications and presentation skills
- Advanced PowerPoint skills
- Experience with computer based training tools such as: Captivate, Flash, Knowledge Planet, and other technologies that enhance the training experience
- Ability to travel extensively