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Repair Coordinator

Aditi Consulting

This is a Full-time position in Los Angeles, CA posted June 16, 2022.

Job Description Job Summary: The scope of this position is to receive customer two-way radio communication devices for service in a Depot environment.

Individual must be goal oriented, self-motivated, and able to manage all tasks with a high degree of accuracy and attention to detail.

Possess a desire to ensure timely processing of activities for total customer satisfaction with a focus on service level, ISO9001, and organizational objectives.

Ability to interface with all FTC teams, Service Arms, and Customer base with assertiveness and a positive attitude.

Experience with billing, packaging and shipping subscriber repairs received in a Depot environment.

Ability to multi task and maintain an attention to detail is a must to ensure timely processing of activity and Customer Satisfaction.

Excellent written and oral skills are critical.

Strong organizational and prioritization skills are required.

Ability to work well in a team environment, with ability to demonstrate professionalism with all responsibilities.

Must possess strong computer skills, phone skills, the ability to take direction and work with superiors, take initiative and drive for results.

Must be flexible, and have the ability to maintain a positive attitude while managing a heavy work load.

During peak times, overtime may be available.

Individual must possess: Ability to type a minimum of 30 wpm Strong written and verbal communication skills Strong organizational skills and ability to handle multiple tasks Ability to address challenges associated with service level cycle time with all levels of FTC personnel, Ability to work successfully in a fast paced environment under time constraints to achieve customer service level cycle time requirements and business objectives Strong working knowledge of Google Suites Ability to master the FTCs Service Operating System Accountability for work and actions Ability to maintain a positive attitude, especially during stressful situations Ability to be an individual contributor and team player Ability to work and make decisions with minimal supervision Top skills/software: Ability to type a minimum of 30 wpm Strong written and verbal communication skills Strong organizational skills and ability to handle multiple tasks Experience working in a customer service environment