Experis, a ManpowerGroup company has an exciting contract opportunity for a PC Technician. This position is 12 months (Possible Extension) contract for one of our key clients, a global biopharmaceutical company that is engaged in the discovery, development, and manufacturer of healthcare products.
Title: PC Technician
Location: Sylmar, CA
Duration: 12 months (Possible Extension)
Job Responsibilities:
- Responsible for their own ticket queue
- Perform user data backup and restore via USMT
- Follow deployment instructions per an issued work order
- Install software per work order through SCCM Software Center
- Physical hardware installations along with decommission processes
- Inventory and asset management
- Provide excellent customer service to end users
Required Skills:
- Knowledge of Windows 7 and Windows 10
- Building Windows systems using basic and current imaging process.
- PC (Hardware and OS) Troubleshooting
- Technical Support experience is a must
RESPONSIBILITIES: Work with other Support Center analysts and Senior Technicians to understand workstation support needs. Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client?s workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients. May be required to create software images; lead/participate in Hardware & Software deployments; Hardware and Software procurement and disposal; management of print server queues and network printers. Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide ?on-call? level-2 support; provide primary Support Center operation (approximately 40 ? 80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business.
COMPETENCIES: Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop). Experience with customer service functions such as workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus SmartSuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems. Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.
QUALIFICATIONS: Associates Degree in Computer Science or related discipline, and at least two, typically four years’ experience in computer support. Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast-paced changing environment.