Experis, a ManpowerGroup company, has an exciting contract opportunity with one of our key clients, a global biopharmaceutical company that is engaged in the discovery, development, and manufacturer of healthcare products.
Position: PC Technician – B
Location: Sylmar, CA-91342
RESPONSIBILITIES:
- Work with other Support Center analysts and Senior Technicians to understand workstation support needs.
- Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client? S workstation support.
- Provide hands-on and remote-controlled workstation support services; provide expertise on support services when requested by peers and clients.
- Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide? on-call? level-2 support.
COMPETENCIES:
- Must enjoy solving a wide variety of problems on a continual basis. Skills and experiences with the use of technology in a business environment, including exposure to Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop).
- Experience with customer service functions such as workstation support; demonstrated exceptional organizational skills; familiarity with DOS/Windows and Lotus SmartSuite application software; ability to ascertain the criticality of incoming requests; fundamental understanding of word processing, spreadsheet and terminal emulation products to properly diagnose problems.