Our team of Lead Repair Technicians keep our customers connected by engaging with customers to explore device issues, repairing mobile devices, and determining warranty adjudication. You’ll work inside a retail store and be the face of Assurant’s in-store operations delivering our award-winning personalized customer resolution experience, while serving as a technical support resource.
What you’ll do:
- Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics.
- Engage with and assess customer device needs to deliver outstanding service.
- Resolve customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
- Repair smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.
- Meet or exceed key performance objectives including service and repair metrics.
- Manage repair inventory involving new parts, recording inventory volumes, and tracking parts
- Serve as a technical leader to other technicians in store and across our network.
- Completes regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
- Demonstrate Assurant’s values in all interactions.
How are we different?
- We start you off with training so you can be an expert in device repair and provide a superior customer experience
- Excellent compensation & benefits
- Medical benefits that begin on your first day
- Tuition reimbursement available after 6 months
- Exceptional paid time off
- And More!!!
If this sounds like you or if you want to learn more, apply to the job for the opportunity to talk to one of our recruiters!