Our Lead Cell Phone Repair Technicians keep our customers connected by leading the team that engages with them to explore device issues, repairing mobile devices and determining warranty adjudication. Youll work inside a wireless retail store and be the face of Assurants in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.
Responsibilities
- Serve as a technical leader to other technicians in store and across our network
- Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
- Engage with and assess customer device needs to deliver outstanding service
- Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
- Meet or exceed key performance objectives, including service and repair metrics
- Manage repair inventory involving new parts, recording inventory volumes and tracking parts
- Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
- Supervises between 2 5 technicians
Requirements
- 3 years of experience with product service support or troubleshooting electronics
- 1 year of face-to-face customer service experience
- 1 year supervisory experience
- Knowledge of mobile devices and operating systems
- High School diploma or equivalent
- Strong oral and written communication skills
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
How Were Different
- Were offering a $1,000 sign-on bonus
- We start you with training so you can be an expert in device repair and provide a superior customer experience
- We help you become Apple and Samsung certified
- We provide excellent compensation, monthly bonuses and retirement programs
- Your medical benefits begin on your first day
- We provide tuition reimbursement available after 6 months
- We deliver exceptional paid time off