ACS Solutions has an immediate need for a IT Technician with experience in the HVAC Industry .
This is a 12 months contract opportunity (with long-term potential) and is located Memphis TN.
Our client is a leading HVAC products manufacturing company.
Please review the job description below: Top Skills: Scanners/Printers Breaking/Fixing Computers Key Responsibilities: Provide prompt and accurate technical support, ensuring a high level of customer satisfaction.
This team supports all IT systems for 4 locations (Memphis, Las Vegas, St.
Louis and Atlanta) on the Residential distribution side.
Skills and Competencies:
• Ability to demonstrate outstanding customer service skills.
• Strong oral and written communications skills.
• Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
• Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
• Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
• Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.
Major Job Duties:
• Perform desk-side Windows XP workstation support in a networked office environment.
• Supporting or performing MS Office and Outlook configuration and troubleshooting.
• Software installation and configuration; new user set up; printer and network file share configuration and troubleshooting.
• Peripheral installation, configuration, and troubleshooting; and computer/user moves, adds, and changes.
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities,
• Escalating problems as required.
Thanks and regards, GARV BHALLA Sr.
Associate ‑ Recruitment ABOUT ACS Solutions.
ACS Solutions is a global provider of information technology solutions, talent solutions and workforce management services.
Our Industry vertical based domain expertise, passion for innovation, combined with the power of technologies in cognitive sciences, cloud computing, data sciences, product engineering, robotic process automation, machine learning, and block chain, helps clients envision, build and run their businesses more efficiently.
Headquartered in the US, ACS Solutions has grown to over $1.2 BN.
ACS Solutions is a Certified MBE by the Georgia National Minority Supplier Development Council.
ACS solutions has multiple subsidiaries, each focused on the unique area of business:
· Analysts international Corporation (Staff Augmentation Services)
· The Ascent Services Group Inc.
(Life Sciences Talent Solutions)
· HireGenics, (Payrolling, IC Compliance, & MSP Services)
· DATA Inc.
(Information Technology
– staffing) Recent Awards and Recognitions:
· 6th largest IT staffing firm in the US.
(Staffing Industry Analysts (SIA) 2019)
· Largest Minority IT Staffing Firm in the US.
(SIA 2019)
· ClearlyRated® 2020 Best of Staffing award winner for providing remarkable service quality to our clients.
This is our ninth consecutive win.
IT and Industry certifications:
· Microsoft Gold Partner : Application Development, Cloud Platform, Data Analytics, Data Center, DevOps, Data Platform
· AWS Managed Services Partner
· Google Cloud Partner
· ISO 27001:2013 Certified for Data Security
· ISTQB Gold Partner
· ISMS (ISO 27001:2017)
· SOC2 Type II Compliant Job Requirements: Education/Experience: Associates degree in related technical field or equivalent education/experience.
Certifications to include A, Security , Net, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) – preferred.
Entry level
– 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
Experience supporting MS Office products, including experience using a commercial trouble ticketing system and the ability to track and document actions taken.
Top 3 skillsets REQUIRED
• Previous experience in all MS tools.
• Experience in Windows 10 platform.
• Can troubleshoot