Adecco is partnering with a client in search of an IT Help Desk Technician in Bridgewater, New Jersey.
This IT Help Desk Technician position is a contract opportunity.SUMMARYThe IT Help DeskTechnician provides first line IT Help Desk support.
This position responds to Help Desk requests created using the online system and answer Help Desk telephone line.
This position follows standardized troubleshooting processes, installs, and troubleshoots wireless devices.
This position installs PC software and troubleshoots PCs/laptops, printers, and other related equipment.
This position supports end users for both technical and network problems.Duties and ResponsibilitiesCustomer Support OperationsAnswer Help Desk calls and tickets responding to user requests for assistance with PC related issuesUtilize Help Desk Ticketing System to track and document ticket resolutionTroubleshoot and resolve PC hardware and software problemsSupport wireless including, iPhone, tablets, and other various wireless devicesInstall and maintain PC hardware and software for local and remote employees, including inventory recordsAssist with the processing of any of the following forms or documentation: Office Equipment Authorization, Online Help Desk requests other documentation as requiredSupport Audio Visual EquipmentMonitor adherence to company standards for personal and laptop computers, and PC softwareAdhere to change management procedures as determined by IT managementAssist Systems Administrators with projects on an as needed basisPerform basic telephone and voice mail installation and configurationAssist with protecting internal IT environment by supporting initiatives to mitigate risk on endpointsEnsure that all devices stay compliant with company policiesCollaborate closely with Security and Infrastructure Operations teams to develop policies and procedures related to the implementation and support of the endpointCorporate Compliance SupportCoordinate all Customer Support Operations duties required to support the IT organization’s Security as well as JSOX initiativesFollow all procedures and produce supporting documentation as requiredQualificationsEducationBachelor’s Degree (or equivalent experience) in Computer Science, Information Systems, or related fieldExperienceMinimum 3 years of experience in IT technical support and/or Help DeskMinimum 1 year of experience with LanSweeper, WhatsUp Gold, StatSeeker, Qualys, and PC repair and maintenanceProfessional oral and written proficiency in English and Spanish requiredSoftware/Technical SkillsKnowledge of MS Active Directory, MS Office 365, MS Windows OS (Server and PC/LaptopTechnical knowledge of PC and peripheral equipment.
(Printers, MFC, faxes, iPads, and laptops)Knowledge of Wireless devices such as Android, and iPhone as well as wireless carriersKnowledge of Data Structures & algorithms, understanding of hardware, machine languages, and programming languagesKnowledge of networking & security engineering practicesOther Skills/Knowledge/AbilitiesAbility to manage multiple tasks, projects, and deadlinesAbility to measure risks and identify strategies based on a broad range of internal and external factors to make decisions resulting in the best business outcomeClient-facing communication skills (written & verbal)Ability to think creatively and incorporate current technical solutions into outcome with end user in mindAbility to define, create, and document standardized proceduresThis role will be a hybrid role.
Subject to business needs, employees may work remotely up to two days per week.
Assigned office days will be determined by managers.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records