IT Field Service Technician

Primary Function:
Primary responsibilities:

  • Fleet Management, Deployment and Application Management including but not limited to Security compliance, auditing & remediation per customer requirements; maintaining and updating Deployable Technology Lists;
  • Creating, uploading and assigning driver configuration files to config sets; upgrading firmware per contractual requirements; administration of Windows Server environment; change management for all applications and reporting by extracting raw data from various systems & creating custom reporting for agreed upon metrics or services.

Job Requirements:

Additional Duties:

  • The incumbent will aid in the support of internal and external customers/end users of the tools, business processes, and procedures. In this support role,
  • The incumbent will use expertise and IT knowledge to resolve complex and/or time-consuming issues, create new repeatable solutions, and disseminate those solutions to the other tiers within the support process.
  • The incumbent will also assist in the creation, review, evaluation, and on-going maintenance of content associated with the program.

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