Our recruiting firm represents a rapidly growing Los Angeles-based Managed Service Provider (MSP) servicing small and medium-sized businesses that is poised for exponential Year-Over-Year growth over the next 5 years.
This firm is seeking an experienced IT Technician to provide remote and in-person services to companies of all sizes and from many industries. You will deal with a wide range of technologies and environments in a fast-paced and rewarding position. This is a remote role, but you will travel to client sites occasionally and must live within a 30-minute radius of downtown Los Angeles.
Role Summary
* Full-time, W-2 individual contributor role, working from your home office in the L.A. / SoCal area.
* $80k to $100k base, commensurate with experience level and prior earnings.
* The comp plan also includes an annual bonus and a cash payout when the company is acquired.
* A healthcare stipend is included, and we cover your local travel expenses.
* Some of our top verticals include healthcare, wholesale, manufacturing, retail, legal, and financial services/wealth management.
Linear B is seeking a Senior / Level II IT Technician to be responsible for a variety of complex technical work for on-premise and cloud-based services. The IT Technician will also assist with day-to-day IT operations and oversight of the various services provided by the Managed Services Support team, which include general Network Administration, Security Management, Network Design and Implementation, Cloud Services Management, Tier II End User Support, Disaster Recovery Planning and Implementation, Hardware and Software troubleshooting and problem diagnosis.
This person will work with minimal supervision and report to the company president.
The ideal candidate possesses these qualities:
Looking to help grow a company and reap the rewards down the road.
Willingness and ability to take on ever-increasing levels of responsibility, including supervision and mentoring of junior-level engineers and administrators.
Impeccable integrity/fidelity
Willingness to submit to a background check and drug screening.
Military experience is preferred but not mandatory.
Willingness to occasionally work flexible hours outside the typical 8 to 5, M-F.
Excellent verbal and written communication skills; interpersonal skills, ability to compose technical instructions, proposals, and documentation.
Fluent in English is mandatory. Functional ability in Spanish and/or Mandarin Chinese is helpful.
Ability to work without constant direct supervision. Willingness to take the initiative to determine what needs to be done and tackle it without being told.
Willingness and ability to pursue higher levels of technical knowledge and certification.
Required: at least 2 years of experience with an IT Managed Services Provider (MSP), and/or comparable experience.
Located within a 30-mile radius of downtown Los Angeles.
Willingness to maintain professional business casual attire when interfacing with customers.
Ability to work from home approximately three out of five days each week. Ability to travel to clients anywhere in the greater Los Angeles area as needed, one or two days a week.
Reliable transportation and a clean driving record. Vehicle must be capable of carrying modest amounts of computer equipment, and some tools. Transportation costs are reimbursed.
Suitable home office with a dedicated space. Space must be quiet and available at any time, day or night, without interrupting others or being interrupted.
You will be on the phone with customers often and will occasionally need to perform remote project work in the evenings.
Fiber or cable high-speed internet connection is required.
Essential Duties and Responsibilities:
Assume end-to-end ownership of customer support requests
Perform hardware and software troubleshooting and diagnosis and Tier II support
Design and deploy Microsoft Active Directory networks, configure Sites, Group Policies, Manage security, permissions, logon scripts, etc.
Perform routine maintenance tasks on Servers and Workstations to include utilizing remote monitoring and management software.
Manage Microsoft 365: New users, mailboxes, Azure AD, synchronization, etc.
Configure and install server hardware with VMWare vSphere ESXi and vCenter Server
Manage virtual environment: create VMs, P2V and V2V migrations, etc.
Configure, deploy, and manage perimeter security appliances (Sonicwall firewall / VPN)
Configure and install network switches to include configure VLANS for voice and network segmentation
Configure and install Meraki infrastructure wireless equipment
Configure and Manage Unitrends Enterprise backup
Assist clients with technical compliance management HIPAA, PCI etc.
Design backup strategy and lend assistance with disaster planning and recovery plan.
Provide vendor coordination and interface with outside telecom, Internet, and hardware/software vendors on behalf of clients.
TECHNICAL QUALIFICATIONS
Required: In-depth knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, VLAN, VPN, OSI Model, ports, etc.
Required: 3+ years of experience working with Microsoft Active Directory, including experience designing an Active Directory network for multiple locations. Knowledge of configuring, Microsoft, DNS, DHCP, and group policy.
Required: Experience installing, configuring, and managing VMWare vSphere.
Required: Experience with migration and management of Microsoft 365.
Required: 3+ years of experience installing and configuring Microsoft Windows servers and the Windows desktop operating system.
Preferred: Experience installing and managing Sonicwall firewall / VPN Appliances
Preferred experience with Meraki wireless equipment and cloud management
Preferred: Experience with Kaseya RMM software, ConnectWise ScreenConnect, and IT Glue
Preferred: Experience configuring and installing Mac OS and related products
Preferred: Experience with Linux Operating System
OTHER QUALIFICATIONS
Education/Experience: Bachelor’s degree (B.A.) from a four-year college or university with three (3) years of related experience and/or training; or six (6) years of related experience or training.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and technical documentation.
Ability to effectively present information and respond to questions from groups of managers, customers, co-workers, and vendors.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, verbal, or diagram form.
Ability to quickly assess the urgency and criticality of a situation and prioritize accordingly.
Certificates/Licenses:
Preferred: Legacy Microsoft MCSA, MCSE (2008 or later), Microsoft Certified Professional (Networking Fundamentals), or the new Microsoft Certified Certifications related to Infrastructure, Security, or 365.
Preferred: CompTIA Network+
Preferred: SonicWall Network Security Administrator (SNSA)
Preferred: VMware Certified Professional
About the Company
Linear B Networks is a Managed Services Provider serving small and mid-market businesses in the Southern California region. Founded in 2006, Linear B Networks has grown exponentially year after year and continues to serve a diverse range of customers in the greater SoCal region.
Our Values
At Linear B Networks, we realize that clients are essentially handing over the keys to their network and trusting us with their business. We take that trust seriously. Integrity, honesty and candor are the values we hold dearest and inculcate in the organization. We value relationships. Our clients know that with Linear B Networks they have a trusted partner who is as committed to their success as they are.
Our Mission
Our mission is simple. Deliver the absolute best service in a professional, timely, cost effective and technically expert manner. We have earned a reputation of rising about the pack when it comes to technical proficiency, and we maintain that status by training continuously.