Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management. Intratek Computer, Inc. is looking for a Desktop Support Technician to support our client in Los Angeles, CA TERMS Long-term role (multi year) No Corp to Corp Paid medical benefits after 3 months PTO As an onsite Desktop Support Technician on this project, you will be supporting the Housing Authority of Los Angeles. Duties include Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. Diagnose and resolve customer related hardwaresoftware issues Track and document all system changes, problems, issues, and work tasks within Service Now. Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, addsmoves and changes, including unboxing. Install OS Patch installationpatch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software. Provide user management account support where Elevated Privileges (EP) may be required. Perform software application installation and configuration based on change order instructions. Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated. Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision. Support Office 365 Ability to troubleshoot problems and issues identified by customers and implement corrective actions. Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements. Performs general maintenance activities, printer deploymentrepair, software installations. Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary. Equal Opportunity Employer Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.” Veterans Preference Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.