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Field Technician II Mobility

ManTech International Corporation

This is a Full-time position in Los Angeles, CA posted May 7, 2022.

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Field Technician II Mobility to join our team. This position is based out of Altadena, CA .

In this role you will provide IT Support in a heterogeneous environment Windows, and Mac with a high focus on problem resolution and customer service. You will be responsible for resolving a range of request and meeting customer satisfaction and continuous service delivery demands.

IT Support is a dynamic and fast-paced environment which offers “walk-up” support for laptops, mobile devices, password resets/synchronizations software issues in addition troubleshooting, monitoring and management of the enterprise Mobile Device back-end infrastructure, managing the implementation and working with manufacturers, service providers, and mobile carriers as needed provisioning.

Responsibilities include, but are not limited to:

Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software, and network related issues
Install, configure, and troubleshoot software
Maintain and update records and tickets using ServiceNow
Alert management to any issues that may require escalation with details of the situation
Assist with day-to-day enrollment/provisioning/monitoring of devices along with assisting with configuration and roll-out of devices for agency
Full life-cycle Managed Mobility Services including procurement, staging, and kitting
End-to-end responsibility for mobile device life cycle management business including:
Monitor and track incidents and trouble calls in current ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
Update all assigned tickets capturing troubleshooting activities and resolution
Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
Provide support on an as needed basis outside of normal business hours

Basic Qualifications:

A Bachelor’s degree in a related field -OR- An equivalent combination of training and experience
A minimum of (5) five years of experience in a computer hardware environment -OR- An equivalent combination of formal education, training, and experience
Must have knowledge of Mobile Computing and Telephony, including but not limited to, device management and deployment, understanding application and operating systems (Window, iOS, and Android platforms)
Experience with IT Service Management Software
Familiar with Apple Jamf
Experience with managing computers in an Active Directory environment
Solid understanding of networking (wired/wireless)
Ability to think creatively to troubleshoot and develop solutions
Familiar with PIV (Personal Identification Verification)
Experience with: Windows 10, Apple 10.15 Catalina, and 11 Big Sur

Preferred Qualifications:

Experience with Intune Mobile Device Management (MDM)
Experience with ServiceNow Incident Management
Experience with the Enterprise Mobile Device Management (MDM)

Security Clearance Requirements:

Must be an U.S. citizen
Must be able to obtain and maintain a Public Trust

Physical Requirements:

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

#LI-CS2

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech’s Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer – minorities, females, disabled and protected veterans are urged to apply. ManTech’s utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.