POSITION SUMMARY: The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region.
Assignments will entail a diverse mix of troubleshooting scenarios and technologies.
This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.
PRIMARY RESPONSIBILITIES: * Maintain a customer first attitude to ensure customer satisfaction* Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting* Share information and provide feedback to internal teams on a consistent basis* Field calls, emails, and work orders from Pavlov Media HQ* Work with Pavlov Media NOC to resolve trouble tickets within assigned market* Demonstrate effective troubleshooting skills and the ability to use them* Understand network diagrams and other technical manuals* Assist with upkeep on network documentation and product training materials* Ensure that network quality meets Pavlov Media standards DESIRED SKILLS: * “Customer First” service-oriented approach* Professional communication, demeanor, and appearance* Time-Management, prioritization and multi-tasking abilities* Reliable and responsible team player* Strong analytical and problem-solving skills* Ability to easily and quickly adapt to changes in processes, procedures and priority* Proficient with LVC cabling installation and troubleshooting* Ability to mechanically tip Fiber Optic Cables with minimal instruction* Understanding of network standards, such as TCP/IP* Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks* Proven ability to troubleshoot connectivity issues on a data network* General knowledge of Video solutions from DISH Network and DirectTV* Ability to install a satellite dish and associated peripherals* Ability to install video taps and splitters* Ability to assemble mechanical rack structures* Ability to fasten and secure electronics to building structures* General knowledge of different operating systems (Windows, Mac, IOS, Android, etc…) EXPERIENCE REQUIREMENTS AND POSITIVES: * Two (2) years of experience with Microsoft Word, Excel, and Outlook* Two (2) years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management* Two (2) years of experience with experience in troubleshooting networking issues* Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks* Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies* Travel 80% of the time* Be on your feet for long periods of time* Ability to lift 50 pounds* Ability to use hand tools* Current driver license* Pass a drug test Benefits include health care starting on day one, 401(k) savings plans, paid time off and more!