Job Description:
- Responsible for the installation, repair, configuration, test and preventative maintenance of network equipment, telecommunications equipment and computers.
- Perform basic software troubleshooting and diagnostics, and assist with the setup and configuration of system hardware and software.
- Provide technical support to end-users and install both hardware and software including operating systems, office applications, and computer hardware.
- Service various network components and network test instrumentation including:
- Cable connectors and replacements (RJ-11,RJ-45, DB-25, V.35, RS-449)
- Fiber
- Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
- AD and DC including 3 Phase AC
- JDSU HST, Ameritech AM5XT, Sage 935, Digital Oscilloscope, Halcyon 704A, Para-scope or other T1/DS3 Test sets.
- T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards.
- Serve as the point-of-contact for unresolved problems from the company’s HelpDesk and NOCC.
- Maintain records on repairs, down time, changes, and updates.
- Periodically climb ladders and step stools, to reach heights of approximately 10 feet (3.05m), and periodically lift up to 50 pounds (22.67kg)
- May work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls
- May travel up to 100% of the time to remote sites within a 3-hour drive radius of the base location.
- Possess and maintain a valid driver’s license, and a satisfactory driving record, as conditions of initial (and continued) employment
Job Requirements:
Education:
- High School Diploma or equivalent and a minimum of 6-8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.
- Familiar with configuration and operation of the 24VDC & 48 VDC power supplies.
- Knowledge on Network+, CCNA, CCNP, CCNA Wireless, A+
- Experience working remotely across a geographically-dispersed team.
- Maintain a valid driver’s license, and a satisfactory driving record.