* * * Contract to Hire Opportunity * * *
We have an immediate opening for a Dispatch Field Technician to provide break-fix field service work in the Los Angeles area on desktops, laptops, printers, and/or POS systems. Candidates must live in LA zip code 90017.
This Tech must be willing to work any shift, 10 am to 7 pm (1-hour lunch) on any days of the week from Monday to Friday to Thursday to Monday. Overtime expected as well as a rotating on-call shift.
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This is a driving position which requires a DMV background check to be completed
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Use of reliable, personal vehicle required – miles reimbursed according to CompuCom policy
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Technician will travel to each client’s location to provide service
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Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
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Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS
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Works under general supervision
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Entry-level to 3 years of field experience supporting desktops, laptops, printers, and Point of Sale systems
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Installation skills a plus: installing equipment on various surfaces such as tile, steel, brick, and other materials
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Experience reimaging and updating OS required
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Printer break-fix experience required – more than consumables and setup
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Must be able to follow written instructions
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Strong customer service skills required
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Interpersonal skills needed to interact with a wide range of users and environments
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CompTIA A+ certification required
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Other tech certifications a plus
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Reliable transportation and a valid driver’s license required (driving position – reimbursed accordingly)
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Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
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Required to load company apps on a personal smartphone
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Ability to work from a bent, crouched, or kneeled position
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Ability to work on a ladder or lift
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Ability to lift up to 50 lbs.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.