About TROX:
For more than 70 years, we have partnered with Educators and IT Leaders to give them access to an unmatched selection of proven EdTech products and services for the classroom and campus, that enhance the learning experience.
As a result, we have helped tens of millions of students in hundreds of thousands of K-12 classrooms and many higher education institutions throughout the US & Canada.
Trox is seeking Computer Technicians to assist us with deployment and support of laptops and other hardware in school across LA County.
This is a great opportunity to contribute toward bringing technology to the hands of students and impact learning outcomes.
If you are a repair technician or an experienced hardware helpdesk professional and you like working in the field, this role may be great fit for you:
Summary:
Perform installation, modification, and repair functions for standard computer hardware, software, and peripheral devices and resolve problems in the field across multiple locations
Provide technical assistance and training to system users as requested
Define user problems, research and isolate error sources, and implement technical solutions to resolve problems
Deploy new IT hardware and software packages as directed
Maintain IT hardware, equipment, and peripheral devices
Research technical issues and recommend repairs, replacements, and upgrades
Qualifications
Ability to travel locally to schools across LA County
Valid California State Driver’s License and a clean driving record
Previous experience in Chromebook computer repair or hardware helpdesk experience
Knowledge of technical support principles, processes, and standards.
Knowledge of capabilities of computer systems and networked environments
Skill in assessing customer support needs and implementing effective solutions
Ability to successfully complete pre-employment screening including fingerprint clearance
If you think you can be a significant contributor to our organization please submit your resume for immediate consideration.
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