Company: KARL STORZ Endoscopy-America, Inc.
(KSEA)
Job Code: 11859
Pay Grade: TBD
Description
KARL STORZ SE & Co.
KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
Reasonable accommodation may be made to enable individuals with protected disabilities to perform the essential functions of this job.
This role will reside in one of the following cities/states
– Phoenix, AZ, Las Vegas, NV, Los Angeles, CA or San Diego, CA
* Job Purpose and Core Tasks
The Product Deployment Specialist I supports a positive customer experience by performing the primary field operational duties of deploying audio-visual and network-based integrated OR systems (current and legacy) within a medical operating room environment.
Responsibilities include constructing the digital infrastructure of an operating room: physical placement /installation/termination of equipment/ cabling, and configuration of software.
Exhibits professionalism at all times by following SOPs, SLAs, and work instructions.
Supports a specified geographic region and/or other regions as assigned.
Deploys product to bring an operating room to life.
* Works with a team of 2 + specialists to install operating room integration deliverables
* Demonstrates responsibility in: communicating effectively with internal and external customers;
* Achieving excellent customer satisfaction by meeting established deadlines SOPs and SLAs.
* Execute tasks as assigned by management in an organized and thoughtful manner.
* Must be able to maintain productive working relationships and treat fellow employees with respect.
Technical Expertise
* Deployment Level: Introductory
* Attends technical update classes/training in the field, virtually or in a designated KARL STORZ site as scheduled.
Documentation and Paperwork Responsibility
* Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g.
timesheets) on a weekly, monthly, and quarterly basis.
* Submits corporate documentation on time with rigor.
* Completes and submits daily project status reports and delivers/communicates status reports with project management on a daily basis or in a frequency agreed upon by the project team.
* Responsible for cost-effectively managing travel and equipment expenses.
* Responsible for maintaining up to date hospital credentialing portfolio.
Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees.
Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures.
Additional Requirements
* Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.
* Flexible scheduling may be required to accommodate customer needs.
This may include working outside of an 8:00 AM to 5:00 PM workday.
May be required to work evening, early morning, or weekend shifts as needed to complete projects.
II.
Minimum Knowledge, Education, and Skill Requirements
Required
Minimum years of relevant work experience: Minimum of 3-5 years of general work experience, AV / IP cabling experience preferred (see below)
Minimum education, certifications and/or credentials : High School Diploma or GED or equivalent combination of education and relevant experience, meets or exceeds Technical Goal Guidelines below.
Minimum hard skill requirements
– Technical Goal Guidelines
* Basic experience in audio/video control systems or medical devices or computer systems
* Able to use hand tools and power meters
* Adequate computer skills with proficiency in Microsoft Office, including Word, and Excel
* Familiarity with mobile tools and application
Minimum soft skill requirements:
* Ability to communicate professionally and articulately with customers
* Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
* Uses patience when listening to people.
* Accurately conveys information.
* Uses proper business etiquette for email and phone communication.
* Responds promptly with a high level of customer satisfaction
* Openly shares information for collaboration.
* Must be able to work cooperatively with others in a team-oriented environment
* Energetic with a desire to learn and develop new skills
* Works safely
* Continuous improvement mindset.
Open to feedback
* Demonstrated ability to adhere to business processes
Preferred
Preferred years of relevant work experience:
* 1-2 years electro-mechanical installation or commercial audiovisual integration installation experience, or related experience.
Preferred hard skill requirements:
* Basic understanding of Cable Terminations: ability to perform Solder, Crimp, Compression, and Punch-Down connections for audio, video, network, control, and power devices
* Basic understanding of Cable Media: ability to distinguish Coax, Mini-Hi
– Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling
* Basic understanding of Cable Handling: ability to maintain proper cable pull techniques
* Rack and Field Termination: ability to maintain uniform cable dressing and secure system connections
* Able to mount AV equipment such as wall displays and speakers
* Basic experience in control systems, network-based devices, power amplifiers, video matrix switchers, video scalers, and digital video recorders
* Able to read and understand schematics
III.
Essential Function
HAS CONTACT WITH:
* Inside and outside the company staff
PHYSICAL REQUIREMENT/DEMANDS:
* Position requires routine walking, bending, kneeling, squatting, sitting, standing, reaching, and twisting.
* Must perform work from floor level to above shoulder height.
Must routinely lift/lower/carry 1 to 35 pounds, lift/lower 36 to 49 pounds and lift/lower 50 to 100+ pounds.
* Must climb ladders and work above floor height.
Must crouch, stoop, or squat to work inside or under equipment or move through low headroom spaces.
* Position requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms, and shoulders.
* Walking great lengths at a time and standing for extended periods.
* Able to work in tight spaces.
* Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
* Work in and around hospital personnel, sensitive medical equipment, and patients..
IV.
Core Requirements
DEGREE OF ACCOUNTABILITY: FREQUENTLY SUPERVISED.
DEGREE OF DECISION MAKING: DIVERSIFIED TASKS.
FINANCIAL/BUDGETARY: LITTLE OR NO FINANCIAL IMPACT ON REVENUES OR COST.
SAFETY: THIS IS A SAFETY SENSITIVE JOB.
QUALITY: ADHERE TO KSEA OR1 QUALITY REQUIREMENTS
SUPERVISION: DOES NOT SUPERVISE OTHERS
Authority to Sign (not applicable for North America):
Travel: Good driving record Up to 80% travel during the year throughout the US, Canada and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.
Note for U.S.
only: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
#LI-NM1
Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs.
During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation.
Please click here to learn more about our overall response to COVID-19.
Employee Benefits Program Overview for U.S.
Locations
* Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
* 3 weeks’ vacation, 10 holidays plus paid sick time*
* 401K retirement savings plan providing a match of 60% of the employee’s first 6% contribution
* Section 125 Flexible Spending Accounts
* Life, STD, LTD & LTC Insurance
* Tuition reimbursement of up to $5,250 per year
* Fitness reimbursement up to $200 annually
* Employee referral program of up to $2,000 per hire
* And much more!
* Field sales, internships and part-time employees are not eligible except for where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.
Additionally,