Level II: 3-5 years. Performs technical tasks, normally under direction and supervision of an engineer or professional qualified manager, contributory to the planning and execution of engineering projects.
Job Description
Ideal candidate should have proven experience in a highly technical field, such as engineering or research and development, ability to evaluate and analyze complex information and a natural desire to help people understand things that are hard to understand.
Objectives of this Role
Develop comprehensive process work instructions and associated documentation (forms)
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate references
Evaluate current content and develop innovative approaches for improvement, such as macros-enabled spreadsheet for ease of process data collection
Daily and Monthly Responsibilities
Research, outline, write, and edit new and existing content, working closely with various technical resources to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and regulatory standards, i.e. AS9100, internal document controls, and allow for easy data migration
Develop content in alternative media forms, i.e. hard copy, digital, for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
Bachelors degree in relevant technical field
2-4 years industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience
Preferred Qualifications
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Excel visual basics a plus
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.