Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics.
Engage with and assess customer device needs to deliver outstanding service.
Resolves customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.
Repairs smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.
Meet or exceed key performance objectives including service and repair metrics.
Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.
Perform various inventory tasks such as counting and monitoring inventory levels.
Completes regular technical and non-technical coursework in curriculum path within the required time frames, including device certifications and required skill certifications (initial coursework as well as ongoing training) Demonstrate Assurant’s values in all interactions.