Altice USA is a cutting-edge communications, media, and tech company.
We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show.
Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience.
We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.ResponsibilitiesUnder general supervision the Broadband Technician (BBT) IV repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security.
As needed supports repair and maintenance of headend electronics and critical infrastructure equipment.
Performs troubleshooting from the headend to the customer’s electronic devices.
Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.Provides quality internal and external customer service reflecting the Company valuesCoaches and mentors other technical operations team membersFulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer’s electronic devicesMaintains a unity gain networkFulfills FCC-required network testsServes as a mentor to other team members, providing instruction, support and directionPerforms all duties of Broadband Technician I, II, and III as necessaryo Troubleshoots and repairs the distribution network from headend to customer’s electronic deviceso Maintains network integrity through preventive maintenanceo Resolves issues at installation and on scheduled service call from customer’s electronic devices to tapo Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic deviceso Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedureso Determines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional productso Resolves or escalates customer complaints, as appropriateo Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicleo Meets scheduled appointment windowso Completes work orders and other documentation on paper or by mobile deviceo Represents Company to collect payments and equipment; secures appropriate customer signaturesUses small hand tools, power tools, meters, and other test equipmentMaintains and secures Company truck and equipmentWorks on regularly scheduled days as well as unscheduled days and beyond regular work hours as requiredPerforms other duties as assignedQualificationsHigh school diploma or equivalentAppropriate valid driver’s license and driving record within Company standards.
Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirementsAbility to drive Company vehicle in a safe and responsible mannerQualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).Knowledge of basic mathematicsKnowledge of basic electronicsSkill in using a Windows-based computerAbility to comprehend and operate appropriate testing equipment (e.g.
signal level meters, ohm meters)Ability to prioritize and organize effectivelyAbility to work independently and with othersBi-lingual proficiency preferred in some locationsAbility to communicate in person and by telephoneVision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wiresHand and finger dexterity to carry and to use tools and equipment as necessaryAbility to work while standing 50
– 70% of the timeAbility to use any equipment in a safe manner, in accordance with company, industry and regulatory standardsAbility to safely lift 75 poundsAbility to carry, climb and operate extension ladder, (approx.
28 ft high and 75 pounds).Accommodation with 50-pound maximum lifting is available.Ability to climb poles using gaffs, hooks and climbing belt (weight limit of 350 pounds) as neededAbility to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twistingPreferred ExperienceBDS certification preferredHome security installation experience preferredMinimum of 6 months BBT III level experience preferredWorking ConditionsWork indoors in poorly ventilated areas such as attics during extreme heatWork performed near power lines and electricityWork, including travel, outdoors in adverse weather conditions day or nightExposure to dust, dirt, noise, insects, cleaning solutionsAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Altice USA, Inc.
collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.
This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.