Assurant Virtual Interviews Retail Mobile Repair Technician $1,000 Sign-on Bonus!
Virtual InterviewsEvent DetailsDate: Wednesday, September 22, 2021What We’re Hiring ForMobile Phone Repair TechnicianLead Mobile Phone Repair TechnicianIntake Details:Technical requirementsAfter signing up, you will be sent an email with instructions on how to connect.Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera.
Check to see if your network connection can support an online session.
A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.Interview dress codeBusiness casual (dress pants/skirt, button down/blouse, optional tie)About Assurant Virtual Interviews Retail Mobile Repair Technician $1,000 Sign-on Bonus!Assurant is looking for motivated smartphone repair professionals to staff our wireless retail stores, improve the service experience and help our customers stay connected.Top Reasons to Join Assurant$1,000 Sign-on BonusCompetitive PayHourly rate & monthly incentive bonus401(k) with 100% matchDiscounted stock purchase programGreat BenefitsMedical benefits day oneTuition reimbursementGenerous time offOn-the-Job-TrainingGet Apple and Samsung certifiedBe a part of a rapidly growing industryGrowth PotentialInclusive culture that rewards performancePromotions from withinAccess to learning & development programsWhat is a virtual interview?Virtual interviews help employers connect with job seekers when they are not in the same physical location.
Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.Application Link: https://jobs.Assurant.Com/YouTube Link: https://www.Youtube.Com/embed/kGcKtmKrY2wScreening Questions:Preferred:Do you have a high school diploma or GED?Mandatory:Are you at least 18 years old or older?Mandatory:Do you have any customer service experience?Mandatory:Are you willing to travel to other stores to provide coverage as needed?Mandatory:Do you possess good communications skills?Our Cell Phone Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication.
You’ll work inside a wireless retail store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.ResponsibilitiesResolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronicsEngage with and assess customer device needs to deliver outstanding serviceRepair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the deviceMeet or exceed key performance objectives, including service and repair metricsManage repair inventory involving new parts, recording inventory volumes and tracking partsComplete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)Requirements1 year of experience with product service support or troubleshooting electronics1 year of face-to-face customer service experienceKnowledge of mobile devices and operating systemsHigh School diploma or equivalentStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft OfficeHow We’re DifferentWe’re offering a $1,000 sign-on bonusWe start you with training so you can be an expert in device repair and provide a superior customer experienceWe help you become Apple and Samsung certifiedWe provide excellent compensation, monthly bonuses and retirement programsYour medical benefits begin on your first dayWe provide tuition reimbursement available after 6 monthsWe deliver exceptional paid time off