Field Repair Technician Opportunity to get into the right company at the right time!
Want to get into the field of devise repair.
No Experience necessary, we will train!Assurant is looking for qualified Repair Technicians at carrier retail (in-store) locations across the nation to fill current and future openingsOur team of expert Repair Technicians keep our customers connected by engaging with customers to explore device issues, repairing mobile devices, and determining warranty adjudication.
You’ll work inside a retail store and be the face of Assurant’s in-store operations delivering our award-winning personalized customer resolution experience, while serving as a technical support resource.
What you’ll do:Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics.Engage with and assess customer device needs to deliver outstanding service.Resolve customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.Repair smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.Meet or exceed key performance objectives including service and repair metrics.Manage repair inventory involving new parts, recording inventory volumes, and tracking partsCompletes regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)Demonstrate Assurant’s values in all interactions.
Skills & experience we need you to have:1 year of experience with product service support or troubleshooting electronicsOne year of face-to-face customer service experienceKnowledge of mobile devices and operating systemsHigh School diploma or equivalentStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft Office How are we different?We start you off with training so you can be an expert in device repair and provide a superior customer experienceExcellent compensation & benefitsMedical benefits that begin on your first dayTuition reimbursement available after 6 monthsExceptional paid time offAnd More!!!
If this sounds like you or if you want to learn more, apply to the job for the opportunity to talk to one of our recruiters!AssurantTechLA