QCS Resident TechnicianTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.In this position, you will provide technical support for PAPI Service in Process Automation, Process Industries (PAPI) in Ontario, California, delivering superior, professional service, remotely or on-site.
Reporting to the Director of Service Operations, you will be responsible for supporting the full lifecycle of ABB pulp-and-paper quality control products at ABB customer facilities under limited professional supervision.This includes performing preventive and corrective maintenance, testing and troubleshooting proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services for the technician’s assigned customer or region.This individual will be required to work independently or as part of a small site team to provide service for customers of ABB pulp-and-paper quality control solutions.The technician will be supported by his or her service team which consists of a coordinator to assist with scheduling of work, a Regional Technical Advisor for mentoring and assistance with the most difficult field problems, and an Operations Manager for direct reporting and personnel issues.The service technician provides mentoring and guidance for junior Field Service Technicians, utilizing his or her wealth of industry experience.Your responsibilities Maintain ABB’s suite of quality control hardware and software.This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI (Human Machine Interface)/control software, and maintaining the working state of the entire ABB quality control solution at site.The service technician should be able to handle detailed customer questions about the state of the ABB system on-siteHandle difficult customer service related issues while fostering the customer relationship and working to solve technical problems on-site.
Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operationsOn call for 24 hour emergency support service requests.Team rotation in most areasParticipate in the mentoring and development of junior service technicians.
Provide on the job training for junior technicians and report detailed feedback to the appropriate managersParticipate in the contract management for the sites in the Technician’s jurisdiction.
Assist with contract renewals and provide evidence regarding the value of the ABB contract to the customerTroubleshoot and repair equipment applying own wealth of industry experience to resolve problems.
A good understanding of electrical theory and electrical safety is required in order to perform this job and promote a safe work environment for junior service techniciansAccurately document the work that is performed at a customer facility and/or project staging area.
Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
Maintain and review the documentation for the sites in the Technician’s jurisdictionWhen required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.
Coordinate work with other groups to ensure meeting commitmentsDepending on the service requirements for a particular customer or region, this position may require travel and/or relocation Your background Associates Degree in field relating to instrumentation & control, electrical engineering technology, electronics, instrumentation or process control and minimum 5 years of industry specific experience on ABB pulp and paper quality control products (or equivalent 3rd party vendor products).Candidates must be comfortable using electrical test equipment such as voltmeters or multi-meters safely.Mechanical aptitude is preferred.Candidates should be comfortable using basic hand tools.Travel up to 20% may be required.Candidates must already have a work authorization that would permit them to work for ABB in the US.
BenefitsRetirement planLife insuranceMedical insuranceDisability insuranceWellbeing programMore about usProcess Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries.
Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs.
Our engineering, project management, services and solutions portfolio covers a wide range of industries Mining, Pulp & Paper, Metals, Aluminumand Cement, Data centers and Food and Beverage.
We look forward to receiving your application.
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