As a highly organized and detailed professional with a proven track record of client success, you are the key client experience lead and will oversee the delivery of all client materials.
You possess in-depth knowledge of social and digital media and are adept at leveraging that knowledge/experience to manage teams to deliver high-quality work to clients.
You can identify social strategies and marketing plans that will be successful in specific client goals and oversee the delivery of a successful plan.
RESPONSIBILITIES
Act as the client champion; be their trusted partner + day-to-day lead for all aspects of their social marketing plan
Demonstrate a deep and thorough understanding of each client’s business objectives and overarching marketing plans; understand how to bring sustained success via social media deliverables
Directly manage a hospitality client portfolio encompassing upwards of 30 accounts
Keep a consistent pulse on client’s business and be aware of all factors that influence it
Lead all monthly and ad hoc client calls and presentations, including the development of materials (call agendas, call recaps, etc.)
Identify areas to provide strategic value to client partners
Develop consistent strategic materials for presentation to clients, including monthly reporting, campaign recaps, social strategies, industry insights, and quarterly business reviews
Together with dedicated Account Supervisor or Director, present materials to key clients as applicable
Oversee dedicated Account Executives and Junior Account Executives to ensure the production of extremely relevant, high-quality client deliverables
Uphold quality standards and execution of deliverables across all internal departments to produce effective strategic work optimized for the client’s goals and objectives, including Strategy, Creative, Media & Analytics, and Reporting
Oversee all social campaigns, ensuring the success of all creative development, media placements, analytics/reporting, any necessary recalibration, case study development
Lead onsite content capture experiences, including planning, timelines, material development, client presentations, onsite execution, and post-capture asset oversight
Act as the day-to-day lead for new client relationships throughout the onboarding phase; responsible for the development and presentation of strategic materials
Provide direction and guidance to direct reports; act as a mentor to Account Executive team members
Troubleshoot all client-related issues; determine optimal solutions for mitigation and continued partnership success and work together with dedicated internal team leads to ensure issues do not reoccur
Ensure the consistency and accuracy of all budget practices across dedicated client accounts, including accurate ad spend management and client billing/invoicing
QUALIFICATIONS
Bachelor’s degree required
2+ years of experience in social media, brand, or digital marketing working on large scale social communication campaigns
Deep knowledge of social media tools and platforms, including Facebook, Instagram, Twitter, LinkedIn, Pinterest
Adept at performing in a fast-paced environment
Strong experience developing and maintaining client relationships
Proven success managing a multi-client portfolio
Proven success working in a fast-paced environment and with other partner agencies
Demonstrated ability to handle conflict and crisis resolution with client teams
Demonstrated ability to manage large and complex projects and budgets
Highly organized and able to handle multiple projects at once
Excellent written, verbal, and interpersonal communication skills
Proficiency in Microsoft Office, advanced proficiency in PowerPoint and other presentation platforms
DESIRED QUALITIES
Experience in identifying digital and social trends to showcase value-adds for clients
Knowledge of paid media and digital analytics
Experience working with luxury and/or hospitality clientele a plus
Ability to travel, up to 50% throughout the year
Customer-obsessed approach
Fast-paced thinking and drive
Entrepreneurial mindset
Honest at all times
Excellence in every effort
Job Type: Full-time
Pay: $50,000.00
– $57,000.00 per year
Work Remotely:
Yes