WHO WE ARE
The Industrious is an experience design agency.
We believe in the power of design and technology to elevate brands by creating bold and memorable experiences that spark deep emotional connections.
We specialize in engineering digital and live space experiences to activate brands and people.
ABOUT THE ROLE
We are building a comprehensive channel marketing automation solution for one of our largest clients.
The solution is custom designed to suit the needs of our client’s customers, vendors, and partners.
It features functionality to support brand management, financial transactions, marketing execution and support, printing and fulfillment, and analytics and insight.
We are looking for Marketing Success Representatives with top communications skills to be the advocates for our end users and their use of this platform.
In this role, you will be responsible for growth in platform usage by guiding our end user’s marketing strategies, informing their tactics, and supporting their consumption of marketing outputs.
You are the right fit for this role if you enjoy the mechanics and challenges of marketing and wish to team with some of the best talent in our industry.
We have fun, we work hard, and our end users need your guidance.
JOB FUNCTIONS
Answer inquiries from Dealers on calls/chats Respond to and troubleshoot Dealer issues Consult on Marketing spend options/decisions with Dealers Document details of Dealer interactions Be the voice providing feedback to the corporate Dealer team
SKILLS NEEDED
Knowledge of Marketing vehicles (print, social media, events, radio/TV, etc.) Exceptional verbal communication skills Multi-tasking Motivation to be a strong self-starter Empathetic in nature Demonstrable flexibility and embracing of change Can-do, positive attitude Natural abilities in customer service, problem solving, and resourcefulness Ability to navigate web-based technology platforms Desire to work independently in an unstructured, ambiguous, evolving environment
QUALIFICATIONS
4-year college degree in marketing, advertising, communications, or related field 2(+) years customer service experience Skills in training/teaching, inside sales, program launches are plusses Experience with web-based Marketing automation software or plaftorms a plus
MORE DETAILS
Drug screening and background check are required as permitted by law Virtual work environment Non-scripted chat/call environment Must have quiet workspace This is a full-time, 40-hour/week position and you are expected to be at work from 8:00 am to 5:00 pm Monday through Friday in your local time zone Positions are available in multiple locations including Las Vegas, Los Angeles, Phoenix, Dallas, Atlanta, Boston, and New York
COMPENSATION
Salary to $50K depending on experience
Medical, Dental, and Vision Insurance
Vacation Days and paid PTO
401(k) program
Laptop and the tools required to do your work are provided
Paid training