Happy Returns Our mission is to make returns beautiful for shoppers, merchants, and the planet—which we accomplish through our unique combination of proprietary software and reverse logistics.
We invented box-free in-person returns for online purchases (like you now see when returning Amazon to Kohl’s) and we provide the only end-to-end returns solution for e-commerce merchants, that is not only delightful for customers (our Net Promoter Score is 94 on millions of returns) but also saves money for merchants and is more sustainable for the planet.
We’re solving the #1 pain point in e-commerce and having fun doing it.
Now, as part of PayPal, we are growing our one-of-a-kind service to $B scale.
Join our team of passionate and talented innovators and help us transform the landscape of online shopping.
The Head of Marketing will: * Be passionate and creative and lead by projecting a strong and inspiring vision of marketing at Happy Returns* Be the steward of the Happy Returns brand, ensuring consistency in how we communicate the company and our offerings across all customer touch points* Be a strategic thinker and key member of the senior leadership team defining how we position our offerings in a rapidly evolving competitive landscape* Grow, lead, and manage a team of talented and passionate marketing professionals to execute all the main areas of marketing* Ensure the creation of high-quality marketing collateral to support sales* Architect and execute a regular stream of third-party research and marketing content to generate awareness of the return challenges we are solving among customers and the industry at large* Translate this body of work into effective demand generation campaigns to support sales, and track the efficacy of each campaign to continually iterate our programs to achieve greater results* Drive our PR strategy and work with the PayPal HR team to plan and execute all external facing communications* Report to the co-founder & head of product We are looking for someone with: * Demonstrated success marketing enterprise technology & service offerings; SaaS with a B2B focus is preferred * An understanding of retail and the challenges returns pose for different stakeholders* Passion for the problem Happy Returns is solving* Outstanding people management skills* Superb written and verbal communication skills including the ability to convey complex concepts in a way that is simple and compelling * Prior experience at a hyper-growth company will be beneficial* The ability to operate in an especially fast-paced environment Diversity We believe we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences.
We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
Benefits As part of PayPal, you’ll receive world class benefits, including: * Unlimited PTO* Medical, dental, and vision (80% of premiums for you and your dependents)* Wellness Days* Employee Resource Programs* Employee Stock Purchase Plan* Paid parental leave* 401K Matching