The Role You’ll PlayAre you a dedicated IT professional who enjoys working directly with people in your organization to work through challenges and solve IT-related problems?
As the Level Two Help Desk Technician, your day-to-day efforts will directly impact the productivity of this global manufacturing company.
In this role, you would work from the corporate headquarters and report directly to the Executive Director of IT.
You’ll receive support requests that are elevated from Level One, and either address them yourself or elevate them to Level Three as needed.
The culture of both this company, and the IT team, encourage creativity, forward-thinking, innovation, and new ideas!
If that sounds exciting, this might be a great next step for you!Who You AreA clear communicator who takes an unbiased approach to ensure that your ” Customer’s” expectations are set effectively and their needs are met as quickly as possible.
Must be able to both write and speak effectively to all levels of the organization.Dedicated to detail and accuracy, able to discern what is vital in a request and drill down to root causes for systemic issues to prevent them from recurring.High-energy in your approach to collaborating with your team and cross-functionally across the organization.Committed to excellent customer service, with high standards for you responsiveness and the quality of your solutions.Company Profile:This high-volume, fast-paced specialty tire manufacturer is an industry leader in its market segments.
They have a flat leadership structure so they are able to move the needle toward positive change very quickly.
There’s enough structure to keep everyone safe, but they’ve created a culture of innovation where you can test out your ideas, be entrepreneurial, and grow within the company.
The mentor/coach leadership model along with a high value on cross-functional cooperation make this a very collaborative environment.
If you are a self-motivated high-performer, who can proactively recognize areas of opportunity, present data-backed solutions, and then help implement the solutions in a hands-on way, this is the company for you!Community | Franklin, TN (Nashville Area)A historic town named after Benjamin Franklin with Civil War battlefields and a very engaged community, only 40 minutes from Nashville.Downtown features an eclectic mix of cultural restaurants and local boutiques.Welcoming community with many events like the annual Main Street Festival featuring local artists and musicians.A well-run city with low taxes, high homeownership rates, and highly ranked schools.
Earned an A+ rating on Niche.Com.
The state of Tennessee has no income tax.Ranked #8 out of the 50 Best Cities to live in fall 2020 by Money magazine.
Made the top ten for two years in a row.Background ProfileMust have skills & Experiences “Deal Breakers” :Associate’s degree or equivalent level work experience.5+ years of successful and progressive IT experienceProven track record of success and strong skills within the areas of help desk support.Participation in day-to-day IT help desk support process, including troubleshooting and ultimate resolution of issues.Experience working with other employees to successfully deliver, maintain and support solutions.Ability and desire to provide excellent customer serviceAbility to work independently and communicate clearly in a dynamic environmentKnowledge and experience with Active DirectoryKnowledge and experience supporting Office 2016 & 365, MS TeamsKnowledge and experience with Server OS (Server 2008 R2, Server 2012 R2, newer)Knowledge and experience with Windows OS (Windows 7, Windows 10)Desktop imaging and rebuildsAbility to lift objects that are 20 pounds (laptops, desktops, servers)Preferred skills & experiences:Knowledge of and experience working with virtualization with Hyper-VKnowledge and experience with firewall management and switches (VLANS, etc)Knowledge and experience with Zebra Barcode printers and barcode scannersJD Edwards Enterprise One (E1) 9.0 ERP knowledge/experienceServer implementationsNetwork knowledgeWarehouse management knowledge