PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey.
As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.
We’ve recently announced our merger with Kareo, a leading practice management platform to strengthen our position as the industry leader and bringing more value to our customers.
We are looking for a a Senior User Researcher to help define and drive the future of our products and in doing so transform the healthcare experience for all.
You will reveal what our users need from our products by conducting research, working with cross-functional teams as a partner and consultant, and evangelize design thinking best practices across the company.
How you will contribute:
- Conduct primary and secondary user research.
- Conduct and evaluate quantitative and qualitative research.
- Perform market and ethnographic research
- Perform benchmark and ad hoc usability studies
- Work closely with cross-functional teams to identify and evaluate research opportunities
- Coach and mentor the cross functional teams on research best practices
- Help plan and facilitate design sprints across the organization
- Own personas across the organization ensuring they are accurate and up to date on current user needs
- Own design thinking evangelization and education across the organization
About you:
- 5+ years of user research experience
- Ability to quickly and effectively share research results
- Ability to perform all research-related tasks including research, planning, evaluating, and iteration
- Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
- Experience with remote testing tools
- Experience facilitating design sprints a plus
- Strong command of design thinking tools and techniques
- Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
- Entrepreneurial with unrelenting drive to succeed and win, sense of urgency, and passion for the work
- Must be innately customer oriented and connect with our purpose of helping independent practices
- All-around good teammate who is cooperative, approachable, and dedicated to helping others succeed
- Proven ability to think creatively and drive innovation in the market and within our company
- Committed to becoming an enthusiastic ambassador of our unique and positive corporate culture
Why you’re important to us:
To win and keep our customers’ love we obsess over our platform.
Our beautiful products depend on our ability to remain reliable as we grow.
We’re looking for someone who shares our passion and can work with us to produce solutions of the highest quality.
Benefits:
- Opportunity to create impact
- Ownership and autonomy
- Remote friendly
- 100% fully-paid health, dental and vision options
- Stock options
- And many more perks!
PatientPop and Kareo are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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