POSITION DESCRIPTION: This position will serve as the centralized entry point for individuals who are seeking services in person or via the phone. Position will assist visitors entering the agency engagement area for services or inquiries, checking in for appointments, and assist with customer concerns. This person will screen calls for appropriate services, transfer calls to the party requested, provide referrals to appropriate services outside this agency, collect payments, and provide general information regarding the agency. Additionally, the person will screen and triage requests for mental health services.REQUIREMENTS & QUALIFICATIONS:1. High School Diploma/GED required and two years related experience working in a high call volume center2. Experience or equivalent combination of education and experience in a mental health, chemical dependency, or social services field3. Basic computer skills, Microsoft Office, Word, Excel, Power point, Outlook and Internet4. Experience with an EHR system highly desirable5. Bilingual English / Spanish Required6. Valid CA Driver’s License7. Show proof you are fully vaccinated against Covid-19DUTIES & RESPONSIBILITIES:All the responsibilities listed below are considered essential functions of this position. Additionally, this position is expected to ensure adherence to the core operating values and the strategic direction of the agency.1. Operates multi-line telephone system to answer and screen incoming calls2. Directs callers to appropriate personnel, department, and services or provides a referral3. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable4. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel5. Ensures an interactive process occurs over the phone or in person with the client or caregiver to assess the nature and urgency of need for services6. Screen for admission into mental health outpatient program7. To provide proper referral employee must utilize and maintain directory of community resources and must have or acquire knowledge of services provided by partner agencies8. Must log all calls into agency EHRS system and document all referrals made9. Able to screen for and verify Medi-Cal eligibility as needed10. Able to do preliminary mental health screening for service eligibility11. Monitors visitor access and issues passes12. Receives and routes mail, packages, and other deliveries13. Prepares and forwards outgoing mail and packages as needed14. Routes incoming faxes15. Assure all time-sensitive documentation is processed in a timely mannerAdditional Duties and Responsibilities• Conduct all functions in accordance with The Village Family Services guidelines, policies, procedures, and ethical standards• Maintain safe work area by complying with procedures, rules, and regulations• Perform general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required• Employee will be fully cross-trained on night reception duties and group duties• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues• Knowledgeable of mandated reporter responsibilities• Attend scheduled staff meetings, agency wide meetings, trainings and other meetings as assigned