Title of position: Logistics and EDI Associate
Position type: Hourly, Non-Exempt. Part-time while training, full-time by end of 2022
Location: Orange County or San Diego. Remote work possible.
About this role: Successful Toy Company with multiple entities is recruiting an energetic and enthusiastic customer-oriented Logistics Associate with EDI knowledge preferably with SPS Commerce, or similar 3rd party EDI provider. This is a great opportunity to join a stable and fast-growing company graduating to a full-time position, with great benefits.
Description of responsibilities:
- Under general supervision, perform administrative tasks in the processing of customers’ orders and works closely with Sales Department and two 3PL warehouses to ensure domestic orders ship on time;
- Work closely with Hong Kong team for import orders to ensure all orders are shipped directly from factories to the customers forwarders in China;
- Monitor incoming containers through the Port of Los Angeles and work with the Sales Department to allocate to customers;
- Prepare and complete all shipping documents, route shipments, and send accurate Advance Ship Notices (ASN’s) and Invoices to our domestic Electronic Data Interchange (EDI) customers;
- Track and report work order status for accuracy;
- Ensure orders ship on time without chargebacks and/or expense off-sets;
- Conduct a regular review of vendor manuals and implementation of any updated or new customer requirements into the order managing process;
- Processing of Return Merchandise Authorization (RMA) and credits as well as assisting customers with billing, shipping, and product;
- Responsible for processing all purchase orders and analyzing for discrepancies, variances, or errors;
- Communicate product delays, product changes, and shortages to the Sales Department and Sales Representatives and/or customers;
- Research and resolve chargebacks and implement SOPs to prevent future occurrences;
- Process orders by utilizing vendor portals (e.g., Wal-Mart, Target, and other large customers);
- Organize and track orders for smaller customers;
- Use EDI through third party vendors (e.g., SPS Commerce and our 3PL Warehouse);
- Responsible for order entry, item set-up, and various other requests pertaining to each order;
- Provide concise and professional communications with inside teams and outside contractors;
- Work closely with our Sales Department team on future orders and monitoring inventory levels;
- Prepare and complete accurate ASN’s and Invoices for our EDI Import customers; and
- Submit payment documents directly to their Accounts Payable department for payment to our non-EDI Customers.
Qualifications:
- Basic reading, writing, and math skills typically associated with a high school diploma or equivalent is required;
- Bachelor’s degree in Supply Chain Management or related field is preferred;
- Minimum of two (2) years of account management and/or supply chain experience is required;
- Minimum of two (2) years of customer service experience with EDI is required;
- Experience with shipping to large customers (e.g., Walmart and Target) and small customers;
- Experience working with major retailers (e.g., Walmart, Target, and Amazon) is preferred;
- Ability to read and interpret documents including processes, procedures, and vendor manuals;
- Knowledge of warehouse flow and inventory reconciliation practices;
- Knowledge of the Production/Wholesale business;
- Excellent written and oral communication skills;
- Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines;
- Ability to work independently and within a team environment;
- Detail oriented;
- Ability to multi-task;
- Be a team player;
- Proficient in Apple Mac, MS Office, including Word, Excel, Outlook, Intuit QuickBooks Online.
- Working knowledge of all standard office equipment;
- Experience with Enterprise Resource Planning systems (ERP AMT); and
- Experience with EDI, Vendor Portals, and retrieving data on web-portals and various vendor sites.
Benefits: Competitive Salary
For information on Bonkers Toy Co., visit our website at https://www.bonkerstoys.com/
Bonkers Toy Co. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.