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IT Help Desk Clerk

Robert Half

This is a Full-time position in Los Angeles, CA posted May 2, 2021.

Ref ID: 00320-9502927554

Classification: Help Desk

Compensation: $20.00 to $21.00 hourly

Robert Half Technology is in URGENT need of a Help Desk Specialist for a prestigious technology company in Sun Valley, CA. This will be a 3 month contract-to-HIRE opportunity and they are looking to hire IMMEDIATELY. THe Help Desk Specialist will be responsible for:

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Provide guidance to Tier 1 support and team members

– This position must facilitate user account management by closing tickets in a timely manner, while upholding customer service standards

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST I POSITION,PLEASE CONTACT CHELSEA CUA AT 310-209-6838 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME.

Job Requirements:

TOP MUST HAVES:

– This position is best filled with someone who has technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

– We really want someone with ITIL certification for this job

– A combination of superior customer service skills and technical aptitude is required for success at this position

– Ability to multitask and communicate well with individuals of all backgrounds

– In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

– Background in one or more programming or scripting language

– Excellent written, verbal and social communication skills highly desired

– Can work independently with minimal supervision

– 3+ years’ of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Solid understanding of VLAN

– Proficiency in Microsoft Windows Server

– Knowledge of Microsoft Windows

– Microsoft Windows experience highly desired

– Microsoft Windows Server OS experience preferred

– Ability to simplify complex problems and build solutions

FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST I POSITION,PLEASE CONTACT CHELSEA CUA AT 310-209-6838 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).