ADP is hiring a Tax Research Analyst I.
In this position, you’ll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience.
You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.RESPONSIBILITIES:Maintain a high level of knowledge and proficiency in Tax processRespond to inquiries regarding ADP productsRespond to inquiries received from the Taxing AgenciesPlace phone calls to Taxing AgenciesConduct correspondence with customers and representativesLeverage strong interpersonal skills and product knowledge to execute daily customer-centric activitiesThe ability to collaborate and work in a team environment as well as work independently and make sound decisionsQUALIFICATIONS REQUIRED:High School diploma2-3 Payroll and/or payroll tax experienceExcellent verbal/written communication skills requiredAbility to adapt and react to fast-paced environmentPREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:Bachelor’s degreeStrong client relationship and interpersonal skillsMust be comfortable working in a performance-based and structured environment while demonstrating high ethical standardsDemonstrated ability to learn and apply basic concepts in new situationsOrganizational Skills: the ability to multi-task, set priorities, and follow up in a timely mannerAbility to collaborate and work in a team environment as well as work independently and make sound decisionsFPC or CPPResearch Experience