Job Description: Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer (press play on the video) across all digital channels.
Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision.
With Simplr’s NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans.
Simplr is funded by Asurion, which continues to support its growth.
Asurion is a privately held company that provides insurance and tech solutions for smartphones, tablets, consumer electronics and appliances.
Asurion operates in 14 countries and has 25,000 employees serving 300 million consumers worldwide.
At Simplr, we believe that our collective perspectives are what makes our company innovative, competitive, and a positive place to work.
We are committed to building a diverse workforce, creating an inclusive work environment, and taking ownership of opportunities to do better.
We have offices in San Francisco CA, Boston MA and Nashville TN
– but we have embraced the remote life and don’t want location to stay in our way of amazing talent For more information about Simplr, visit http://www.simplr.ai/ Why should you join us?
We’re a highly innovative company that’s growing at 300% per year that’s disrupting an archaic customer service industry worth over $100 billion dollarsWe have amazing, notable clients that are forming a strong foundation to help accelerate our growthWe not only provide best in class customer service for our customers, but we also provide work opportunities to thousands of highly qualified people in the United States who didn’t have the opportunity to do awesome, dignified work for amazing brands.
Check out our Glassdoor ratings on our human cloud solution, SimplrFlex
– rated one of the best places to work About the team We believe in giving our best and brightest the autonomy to define their solutions.
Our technology teams work in the Journey Team model, which allows us to move quickly and continuously deploy new features and gives product designers freedom to design and deliver new products and services.
The opportunity We are seeking a Full Stack developer who will work with external partners, internal stakeholders and software engineers to connect Simplr platform with external systems.
Someone who wants to build a world-class product that makes Simplr stand out.
From planning to design, testing, and rollout, you’ll use your software development skills and strong interpersonal skills to collaborate with multiple teams across the company.
Join us and you’ll be part of a team who loves trying out new ideas, creating impactful solutions, thinking big, and thrives on being at the intersection of AI and customer service.
What you’ll be doing Build and support integrations that connect Simplr platform with external systems and services.
Help design the platform architecture in collaboration with the teamProvide expertise from past experiences to help level up our current development practices.Review code, provide insightful feedback and elevate Simplr development teamExercise ethical decision-makingBe the voice in the room that always puts the user first.
What to bring Ability to write great codeComfortable with MERN stackExperience with Web application development and expert level understanding of web technologies.Expert level understanding of APIs and Web Services and Interservices communications.A solid grounding in Computer Science fundamentals, data structures, algorithms and object-oriented design practicesStrong understanding of non-relational databases such as MongoDB and in-memory stores such as RedisGreat sense of ownershipRespect for all people, an open mind, and an open heart.
We pride ourselves on building inclusive environments.
After all, it’s the diversity of thought that builds great products Experience and education 4 years of experience as a Full Stack Developer preferably in MERN stack4 years of experience with middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA and ESB.4 years of experience building APIs or Web ServicesExperience building to Salesforce, Oracle or a CRM systemExperience with non-relational databases such as MongoDBExperience with Agile development methodologiesBachelor’s degree in Computer Science or equivalent field Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
The budgeted starting salary range for this role, is $150k potential for bonuses