Job Summary:
Sr.
Systems Engineer (Managed Windows OS)
Location: Remote / United States
Division: Managed OS Team
Line Manager: Sr.
Manager
– TechOps
Contract Terms: Permanent
THE TEAM
This position will be part of Ticketmaster’s Managed OS team, composed of both Linux and Windows teams.
The Managed Windows OS team is responsible for the company’s internal infrastructure to support Windows servers and Windows based applications, as well as other internal systems which consume Windows based identity solutions.
THE JOB
Ticketmaster is seeking a talented Lead Systems Engineer responsible for operating, maintaining, and improving the services offered by the Managed Windows OS team.
Responsible for the overall reliability of these infrastructure services supporting critical business applications.
Supporting a high-volume 24×7 production environment, as well as development and pre-production environments.
Maintain and improve multiple AD domains and ensure the services which support the thousands of Windows servers in the various environments are functioning well.
Write tools to automate routine and complex tasks and troubleshoot application and infrastructure issues.
The position includes collaboration with development teams to design a scalable and supportable service-oriented architecture.
This role will be expected to be a subject matter expert on Windows Server, Active Directory, core Windows technologies, and help drive efforts to improve automation and tooling.
This role is not directly responsible for the applications running on servers owned by other teams, but rather for the general Windows platform supporting those.
This is an exciting time to come on board with Ticketmaster, as we look to the “Return to Live” later this year.
We will be focusing on efforts towards modernization and operability, expanding capacity, and enhancing our private cloud platform in a number of ways.
WHAT YOU WILL BE DOING
- Provide expertise for Active Directory, Group Policy, Remote Desktop Services, DFS, WSUS, ADFS, Eventlog Collection, Failover Clustering
- Provide tier three escalation support for internal teams running on Windows
- Provide Active Directory user account support to internal teams when automation or self-service tools are inadequate
- Proactively identify and address stability, capacity, and performance concerns
- Identify & implement solutions to other needs for process automation
- Checking in code for automation & tests to version control repository (GitLab)
- Support PCI / security compliance requirements (upgrades, defect management, etc)
- Regularly work with Jira, GitLab, Prometheus, Grafana, Splunk
- Liaise with other teams (Networking, Data Center Ops, Security, etc) as required
- Respond to, recover from, and prevent future occurrences of failures & outages
- Participate in on-call and potentially some after-hours support as required
- Various other products in our tool set you will need to use regularly: git, GitLab, Prometheus, Grafana, Jira, Confluence, Splunk, Kibana
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- 5+ years of relevant experience
- A solid understanding of core Windows Server technologies: Active Directory, Group Policy management, WSUS, Eventlog collection, Failover clustering, and ADFS/SAML/SSO
- Understanding of Remote Desktop Services in a very highly available environment
- A solid understanding of networking concepts, including subnetting, VLANs, network segmentation
- Advanced scripting skills, with demonstrable automation experience (PowerShell preferred)
- Advanced Windows systems administration and troubleshooting skills in a cloud or virtualized environment
- Experience implementing automation / configuration management solutions with tools such as Ansible, Terraform, Chef, Puppet, etc
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
- A Microsoft Windows Server subject matter expert
- Autonomous and proactive
- Passionate about technology and transformation
- Self-motivated activator, energetic and tenacious
- Comfortable with working in cross functional and multidisciplinary teams
- Excited about taking on challenging technical problems and devising creative solutions
NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love.
As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.
If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability
– We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork
– We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity
– We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging
– We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability.
For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.
As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek.
Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.
Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.
Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
More Information on Ticketmaster
Ticketmaster operates in the Events industry.
The company is located in Los Angeles, CA.
Ticketmaster was founded in 1976.
It has 3850 total employees.
It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance.
To see all 63 open jobs at Ticketmaster, click here .