Ensunet Technology Group is a world-class provider of IT enterprise architecture solutions, specializing in post-merger integration in the lightning-paced, no-margin-for-error world of M&A.
Functioning as a rapid-response tiger team, Ensunet serves global Fortune 500 enterprises, as well as clients in the public, government, and defense sectors.
Job Description: Troubleshooting potential Internet connectivity issues of/with users after the user/system migration to the new Umbrella Internet access service.
Identifying root-cause, workarounds and structural solutions.
Advising changes in the current setup for improvement/avoiding reoccurrence.
We are looking for a network engineer with Internet Gateway / internet proxy experience.A preferred skill is Zscaler and Umbrella but a must have skill is experience with internet proxies.
Key Responsibilities: At least 5 years of experience with Internet connectivity, proxyservers, firewalls, certificates, protocols, browser configs, remote PC/user support Analytical, Structured, Proactive, Tenacious, Result oriented, User-friendly, Structure/clear reporting Experience on Zscaler Internet access and Umbrella Internet access Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Competencies: * Communication Effectiveness
– Articulate and present a friendly Customer Service experience in both phone and in person.
Communicates effectively verbally and in writing; expresses self well in a group and one-on-one; Fosters trust by sharing information with others; Encourages open expression of ideas and opinions; actively listens to others and demonstrates understanding.* Teamwork
– Identifies and cultivates relationships with key stakeholders representing a broad range of internal functions and levels; Brings substantive conflicts and disagreements into the open and resolves them collaboratively; Willing to look at all sides of an issue to arrive at goals that are mutually beneficial; Builds strong external networks with people in the industry or profession.* Judgment/Decision Making
– Takes responsibility for decision-making; Makes decisions that are timely; Involves those who will be affected by the decision in the problem-solving process; Builds consensus; Generates various solutions and evaluates alternatives objectively; Willing to make and support unpopular decisions when necessary.* Innovation/Creativity
– Generates new solutions by combining, changing, or reapplying existing ideas; Has good ideas and acts on them; Searches for new and better alternatives to improve performance; Strives to create value in new ways; Is aware of emerging trends and anticipates possibilities.* Motivation
– Pursues goals and measures success in terms of results achieved; Focuses on what’s important to the organization and drives for results; Is persistent in the face of complex challenges or when dealing with difficult people; Conveys appropriate sense of urgency; Achieves results with and through others.
Ensunet is an EEO/AA/Disability/Protected Veteran Employer.
U.S.
Citizenship or Lawful Permanent Residence status may be required for certain positions.
For positions requiring U.S.
Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.