Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Our location in Sylmar, CA has an opportunity for a SENIOR IT BUSINESS RELATIONSHIP MANAGER – SUPPLY CHAIN.
WHAT YOU WILL DO:
The IT Business Relationship Manager will be responsible for working closely with Abbott Medical Devices Cardiac Rhythm Management (CRM) Supply Chain, Quality and R&D business partners and serve as the liaison between business partners and shared services delivery teams to ensure that business needs and requirements are being addressed across Plan, Build, and Run areas. Responsible for IT Capital and Expense financial projections, planning, and oversight of IT systems. Responsible for identifying technology solutions to meet evolving business needs with an excellent understanding of the application and technology lifecycle management. Candidate should be aware of the evolution of technologies and consider regulations relevant to the business area.
CORE JOB RESPONSIBILITIES:
STRATEGIC THINKING
- Building and maintaining expertise on the IT portfolio for CRM globally. Proactively analyze business processes; elicit, analyze, and document business requirements; identify alternative solutions, assesses feasibility, and make recommendations typically seeking to leverage new or existing IT technology components
- Champion change and innovation. Stimulate creativity, innovation and open to new ideas.
- Constant awareness of corporate IT standards, technology trends, evolving regulatory requirements and their applicability to the business process and IT portfolio, and influence the IT stakeholders and partners in addressing them in the most efficient way
- Manage collaboration and partnership with Corporate IT Services including Plan/Build/Run teams
BUSINESS ACUMEN
- Understand the business and ensure IT solutions meet the needs of the business
- Understand the specific challenges and opportunities linked to the regulatory, legal and economic situation across countries and business units.
CONSULTING
- Consult senior leadership on IT systems lifecycle, tools and solutions. Recommend solutions assuring alignment with organization direction, vision and priorities. Where needed, involve area or functional BRM and IT business consultants, as well as external expertise.
- Develop, propose, and implement innovative solutions to improve business outcomes in support of business strategies.
RELATIONSHIP MANAGEMENT
- Partner and collaborate with key IT staff and other Abbott divisions to support cross divisional business initiatives, and explore IT synergies and efficiencies
- PROJECT AND PROGRAM MANAGEMENT
- Good understanding of project management process, best practices and documentation. Experience with both Agile and Waterfall methodologies
PEOPLE SKILLS
- Responsible for maintaining healthy and conflict-free relationship between the business customer and the IT delivery teams. Responsible for creating and ensuring a productive, collaborative and friendly team environment.
COMPLIANCE
- Responsible for compliance with applicable Corporate and Divisional policies and procedures. Operate with broad goals and objectives. Has direct impact on capital budget, expenses and project completion
DECISION MAKING
- Make strategic decisions that impact Business and IT. Shared decision authority for IT budget and project activities. Manage initiatives that span multiple virtual teams across the world and different cultures
EDUCATION AND EXPERIENCE, YOU WILL BRING:
EDUCATION REQUIREMENTS:
- Masters or bachelor’s degree in Computer Science (preferred), engineering or related business field relevant for function.
- Project Management certified (e.g., Prince2, PMI/PMP)
- Preferred certificates – SAP certificates, Software validation / Life Cycle management (e.g., GAMP 5), IT Service Management certified (e.g., ITIL) and Cloud Foundations certified (e.g., AWS, Azure)
EXPERIENCE REQUIRED:
- 10 – 15 years international business experience (working for multi-national) – 5 years in project management.
- Strong experience in engaging with Manufacturing, Quality and R&D business environment and solid understanding of ERP, accounting/Finance and R&D systems, and planning/forecasting solutions
- Proven track record in IT-Business roles like functional application support, architecture, key user roles, project management, etc.
- Experience with ERP systems (e.g., SAP)- high level knowledge – Preferred: Plan to Produce business domain
- Experience with Data Management – data gathering / data harmonization / data models / reporting
- Working experience in regulated environments like Pharma, Food, etc. Good overview of key processes in Pharmaceutical industry.
- Working experience in the application life cycle domain: requirements definitions with busines, applications selection, deployment, support, upgrade, interfacing, and decommissioning.
- Understanding of business administration and finance.
- IT compliance & governance experience.
- Experience managing accounting / Finance and R&D process improvement
- Experience in developing and implementing applications in an FDA/GXP environment
- Experience with GxP validation and large-scale IT implementations (e.g., SAP, ERP, CRM, QSM, Model N, etc.)
- Technology Lifecycle Management, Product Life Cycle Management and Document Management
- Experience leading teams – both with direct staff and indirect project teams include ERP, Cloud, and Analytics.
Preferred Experience:
- Proven track record in EPD Supply Chain Organization which refers to Global Supply Chain group, Regional Supply Chain functions and Supply Chain groups in EPO Manufacturing Sites and in Affiliates.
- Pharma/Medical Device commercial, development, and manufacturing business process knowledge, as related to IT
- Strong organizational skills including program/project governance
- Strong interdisciplinary, intercultural, and networking skills
- Strong influence and negotiating skills
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
- Training and career development, with onboarding programs for new employees and tuition assistance
- Financial security through competitive compensation, incentives and retirement plans
- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
- Paid time off
- 401(k) retirement savings with a generous company match
- The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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