Calabrio is looking for a Senior Cloud Operations Engineer to become a member of the Cloud Operations team. This individual will focus on cloud and solution problem solving and planning efforts in support of operational excellence for our Cloud Environments and Infrastructure. They will perform advanced operational tasks including (but not limited to) overseeing system automation tasks, system planning, support and monitoring, platform monitoring, diagnostics, and troubleshooting. They will contribute to the global design and implementation of operational procedures and policies.
What You’ll Be Doing
- Supporting platform technologies, tools, and assets
- Maintaining system software to latest versions and patch release levels
- Working to continually to develop and improve processes, methodologies, and approaches
- Leading the maintenance and upgrading of customer databases and underlying technologies
- Using and proposing and designing (proof of concept) enhancements to automation process with orchestrators such as Azure DevOps
- Using and proposing and designing (proof of concept) enhancements Infrastructure as Code configurations with Terraform
- Monitoring and resolution of incoming support related work items and partner as needed other team members
- 24/7 On-Call support on a rotational basis, every 5th to 8th week, depending on current team and schedule dynamics
Requirements
Must Haves:
- Bachelor’s Degree in Computer Science, Engineering, Science, or related fields, or experience
- 8+ years related work experience
- Advanced Amazon Web Services (AWS) Experience and demonstrable knowledge
- Extensive Unix/Windows administration experience in cloud/virtual environment including
- Experience with Unix OS/Windows system build and configuration managers such as Puppet, Chef, and Vagrant
- Apache with Apache Tomcat
- Advanced Shell and Python scripting experience
- Operational experience supporting MS SQL, PostgreSQL and other DBMS solutions
- Experience with cloud-delivered operations
- Experience with Infrastructure as Code tools and processes such as Terraform, CloudFormation, or Azure Resource Manager (ARM) templates
Benefits
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.
Our commitment is to continue to keep our people healthy, focused, and creative. We’ve built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.
About Calabrio:
Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.