RESPONSIBILITIES Kforce has a client in need of a Salesforce Business Analyst in Los Angeles, CA. Summary The Salesforce Business Analyst will work with business users to gather and define business requirements translate the requirements into user stories, process changes and work flows to solve business problems. The role will work with the SFDC COE business and technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of new features and capabilities. As the Salesforce platform rapidly evolves, this professional will help colleagues optimize their success with the platform through communications, training, and support services. This role is responsible for leveraging the SFDC COE and Salesforce application to achieve the following Optimize the overall function, efficiency and quality of the Salesforce Center of Excellence. REQUIREMENTS Salesforce experience within a financial services, sales or client support operation Passion to improve the client and colleague experience Individuals who are passionate about leveraging the Salesforce platform, preference for those individuals with related Salesforce certifications if not yet held, ability to become certified within the first few months of tenure Strong analytical and problem-solving skills (identify issues, analyze root causes, structure problem assessments, develop options and recommendations) Strong communication and negotiation skills and the ability to interact equally effectively with colleagues across all Lines of Business and functional groups Strong attention to details in order to support platform users, maintain in-compliance user system access, and manage other platform risk Proven track record in achieving results ability to coordinate and prioritize concurrent activities within deadline-driven climate Ability to work independently and in collaborative teams Service-dedicated and solutions-oriented mindset Strong verbal and written communication skills, including the ability to develop easy-to-understand user documentation and platform reports, and to explain solution steps for complex issues Outstanding listening skills, and ability to patiently, constructively interact with diverse stakeholders who may be experiencing challenges with the platform Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.