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Product Manager Data and Automation – CX Service


This is a Full-time position in Los Angeles, CA posted May 3, 2021.

Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.*This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**Description *At Oracle, we are creating state-of-the-art CX solutions that provide our customers the tools they need to deliver memorable, differentiated experiences to their customers. Within the CX portfolio, our cloud delivered Customer Service solution is a clear market leader with best in class functionality, countless satisfied customers, and healthy growth potential. We are looking for an experienced product manager to help drive the next generation of Digital Customer Service, by delivering data-derived automation solutions and new buzzword technologies (predictive engagement, intelligent recommendations, next best actions, etc).*Here’s the kind of person we’re looking for:**You’re customer driven*. You know that delivering best-in-class software isn’t a whiteboard or academic exercise, but is about delivering regular, repeatable value to Oracle’s customers. Real success is defined by happy, referenceable customers.*You thrive on working well with others.*You make the people around you better. You love to collaborate with fellow product managers, designers, developers, executives, and customers. You inspire them to do their best and prioritize team success.*You’re a complete cloud product manager.*You look at customer value, functional and interaction design, product configuration and extension, sales plays and demos, competitive analysis, and more. You have a full set of well honed tools in your Product Manager’s survival kit. Years of experience have earned you some scars, but also an intuitive understanding of the relationship between customer value, technology, and product design.*What are the technical requirements?**Core Product Management Skills** 4 years in cloud enterprise software development (with meaningful agile experience), and/or implementation of CX solutions* Experience bringing creative ideas and proposals to development teams and leadership, supported by qualitative justification and quantitative analysis. Can you build consensus across the organization that your proposal deserves priority investment?* Strongly skilled in defining and conveying your vision for the product. Can you express to others the experience that your target persona(s) should have? Can you articulate the value the customer will receive?* Ability to engage a variety of audiences with the relevant, appropriate story. Can you sprint plan with your dev team in the morning, present your pricing strategy to leadership at lunch, support a rep with a customer deal in the afternoon, and present a conference session to close out the day?* Experience working with sales enablement and field facing teams. Have you delivered training and roadmap guidance to the sales org? Worked with specialist teams that drive your product in market?*CX Domain Experience** CRM domain knowledge with a detailed understanding of high volume, enterprise grade, consumer facing customer service and/or adjacent CX processes.* Experience with the emergent set of data-driven self-service automation technologies (conversational automation and NLP, predictive engagement, dynamic right-channeling, intelligent recommendations, etc). The technologies that might get hyped as “AI” or “ML” in a marketing deck.* Relatedly, experience collecting and analyzing application data to discover opportunities for improvement, inform investment decisions, and to ingest for model building. The ideal candidate will have more than a passing familiarity with the “data” side of the problem when positioning data-derived insights and prediction services.*Cloud Product Development** Experienced with SaaS development, from scrum team processes, to continuous delivery, to API first development goals* Experience delivering modern cloud software (independent services, API first development, JavaScript frameworks, zero down time, etc.). No need to have coding skills, but you should be able to engage with your dev team as they discuss data flows or external service dependencies.* Experience working with extensible CX application platforms, and the ability to generate a point of view on when to deliver out of the box functionality vs. the bare minimum of platform to enable a customization*Education** Bachelors or Masters degree in computer science (or an adjacent math/stats/data field), engineering, business or equivalent**Job:** **Product Development***Organization:** **Oracle***Title:** *Product Manager Data and Automation – CX Service***Location:** *United States***Requisition ID:** *21000F7I*

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