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Network Engineer

Yoh, A Day & Zimmermann Company

This is a Contract position in Los Angeles, CA posted September 9, 2021.

Summary

Under supervision of the SOMITS provide lead support and serve on the network support team for the DGSOM Network.

This role requires extensive interaction with people of all levels across the enterprise, and a strong focus on “customer service” types of interaction with the end users. Ability to work independently in a self-directed manner, and collaboratively as a team leader or member; ability to create and implement detailed action plans.

Major functions include design, implementation and support of the 16.000-node SOM network, technology planning and documentation.

Must have good understanding of networking fundamentals (IP Protocols, Network Sub-netting, Routing, Switching and VLANs). Hands on experience with Cisco networking equipment (switches, routers, etc.) and management tools.

DUTIES AND TASKS

50% A. Management and support of David Geffen School of Medicine (DGSOM) production networking

environment.

  • 1 Ensure that production services are stable, secure, auditable, reliable, timely, well documented, well

managed, exhibit high performance and excellent customer service, and meet enterprise standards.

  • 2 Provide technical support and expertise to the IT groups and more than 16,000 users in the School of

Medicine, Public Health, Dentistry and Nursing located in more than 20 buildings both on and off

campus.

  • 3 Respond to user requests for functional maintenance to any of the above processes and ensure

accurate and timely implementation.

  • 4 Provide technical assistance in any of the above areas and ensure accurate and timely support.
  • 5 Manage technical and functional support with Medical Enterprise users, technical specialists,

vendors, and appropriate DGSOM staff.

  • 6 Develop, implement and manage an operational and support model for DGSOM that supports the

evolving needs of the DGSOM.

  • 7 Maintain knowledge of departmental campus computing, networking, and multimedia environments

and assess their impact on DGSOM directions.

  • 8 Provide support to DGSOM staff on hardware and software related problems.
  • 9 Assist with infrastructure planning, design and development
  • 10 Maintain knowledge of current and emerging technologies.
  • 11 Areas of responsibility will include the design, installation and configuration of Cisco products to

design and configuration; and the design and configuration of client security network architecture in a

Cisco Environment.

  • 12 Lead the network monitoring, configuration, and tuning of network hardware, mainly Cisco

products. Lead the testing and recommending various hardware and software technologies that will

improve network performance and reliability

30% B. Technology and Strategic Planning

  • 1 Work with users, vendors, and DGSOM staff and develop annual short term and long term project

plans.

  • 2 Provide direction for administration of systems technology-related activities and in assignment of

project priorities.

  • 3 Maintain working knowledge of technical tools, industry directions, MedNet and campus technical

directions, and lead DGSOM pilot tests of new technology. .

  • 4 Manage projects to upgrade the DGSOM technical environment, including client server technology

and DGSOM, Mednet and campus standards.

  • 5 Participate in computing projects with Med Ctr-level Support Center management, Computing

Support Coordinators, central administrative organizations, Med Ctr and School executives, and

strategic vendors.

  • 6 Conduct hardware and software evaluations and provide detailed analysis and recommendations

based on outcome of study.

  • 7 Perform analysis of business requirements to provide sound technical solutions.
  • 8 Lead projects to upgrade the DGSOM technical environment, including client server technology and

DGSOM standards.

  • 9 Consistently deliver solutions that meet the needs of the DGSOM CSC’s and IT Directors.
  • 10 Consistently deliver solutions that are well tested and implemented so as to minimize adverse DGSOM

impact

  • 11 Provide leadership in developing solutions that address underlying issues and well as resolving

immediate needs when possible as well as suggest and implement creative solutions to complex

problems.

  • 12 Coordinate efforts with the CSC’s on the future service strategy, design, and operations
  • 13 Interact with other teams within the internal and external department for a variety of the established

scope, budget and timeline; complex problem solving abilities with experience in performing root

cause analysis

10% C. Project Management

  • 1 Manage the overall DGSOM project plan for all DGSOM network projects to insure that projects are

completed in the required timeframe.

  • 2 Interface with other external organizations including CTS, Facilities, Capital Programs and vendors to

insure proper and thorough completion of all DGSOM projects, both current and planned.

10% D. Documentation and Training1

  • 1 Implement systems and processes to insure that effective documentation is created and maintained,

and that required controls are followed to efficiently deliver and maintain information services.

  • 2 Routinely learn new technologies and apply them effectively .Provide leadership in introducing new

Technologies.

  • 1 Document all aspects of the DGSOM services including implementation procedures, support policies

and procedures and disaster recovery procedures.

  • 2 Periodically brief DGSOM IT team members regarding special projects and emerging technologies.
  • 3 Participate, as appropriate, in industry-wide conferences, education projects, and user groups.
  • 4 Train staff on implementation and support of existing and future SOM services

Skills, Knowledge And Abilities

  • Demonstrated ability to design, implement and support departmental local area

networks, including coordination of cabling, hardware and software, workstation

and server configurations.

  • Ability to analyze complex end-user business needs and develop cost effective

technical solutions.

  • Demonstrated knowledge of and skill in project management. Ability to plan,

develop, and implement short range and long range project plans.

  • Interpersonal and leaderships skills to work effectively with staff, faculty, and

administrators

  • Ability to work effectively in spite of frequent interruption and competing

priorities

  • Demonstrated ability to work both independently and in team-oriented environment.
  • Knowledge of Microsoft Windows operating environment.
  • Working knowledge of TCP/IP protocols as well as common application (e.g.

telnet, email, ssh, snmp, dns, etc).

  • Proficient experience with Microsoft Office (Word, Excel, PowerPoint, Outlook

and Visio)

  • Responsible for overall operations and support of the network infrastructure,

copper cabling, fiber optic, routers, switches, server farm, and associated

hardware

  • Understanding of Ethernet network topology and network components.
  • Strong software and hardware diagnostic skills to solve and /or prevent hardware

and software problems quickly and effectively.

  • Strong understanding of Cisco switching /routing and firewalls,

(4500, 6500, 29xx, 35xx, ASA etc.)

  • Ability to skillfully react to a fluid and constantly changing work environment.
  • Ability to communicate the status of the operating environment with

management and/or support personnel.

  • General knowledge of relevant policies and procedures.
  • Ability to diagnose and solve complex networking problems.
  • Understanding of wireless technologies such as WLAN, FSO, RF, and others
  • Monitors network for status and potential problems with network management

tools such as Solarwinds Orion, NetMRI, WhatsUp Gold, CiscoWorks,

Solarwinds, and Sniffer, Fluke products and have basic understanding of IP

(routing) protocols and applications; OSPF and BGP

  • Demonstrate working knowledge and/or proficiencies with Cisco networking and

various network protocols. Working knowledge of MPLS VPN architecture,

expert level knowledge of OSPF and BGP protocols, strong comprehension of

LAN switching technologies, and able to incorporate secure practices and

concepts into network design.

  • Hands-on experience with Cisco Prime/ACS/Infoblox, IOS, CatOS, TCP/IP,

VLAN Implementation, trunking and inter-VLAN routing; and excellent

knowledge of network security management and authentication.

  • Ability to operate with networking-troubleshooting tools such as

protocol,spectrum and netflow packet analyzers such as Wildpackets and

Lancope.

  • Working knowledge of Cisco ISE wired and wireless, Trustsec and MDM
  • Working knowledge of Palo Alto Next Generation Firewalls.