This role requires extensive interaction with people of all levels across the enterprise, and a strong focus on “customer service” types of interaction with the end users. Ability to work independently in a self-directed manner, and collaboratively as a team leader or member; ability to create and implement detailed action plans.
Major functions include design, implementation and support of the 16.000-node SOM network, technology planning and documentation.
Must have good understanding of networking fundamentals (IP Protocols, Network Sub-netting, Routing, Switching and VLANs). Hands on experience with Cisco networking equipment (switches, routers, etc.) and management tools.
DUTIES AND TASKS
50% A. Management and support of David Geffen School of Medicine (DGSOM) production networking
environment.
- 1 Ensure that production services are stable, secure, auditable, reliable, timely, well documented, well
managed, exhibit high performance and excellent customer service, and meet enterprise standards.
- 2 Provide technical support and expertise to the IT groups and more than 16,000 users in the School of
Medicine, Public Health, Dentistry and Nursing located in more than 20 buildings both on and off
campus.
- 3 Respond to user requests for functional maintenance to any of the above processes and ensure
accurate and timely implementation.
- 4 Provide technical assistance in any of the above areas and ensure accurate and timely support.
- 5 Manage technical and functional support with Medical Enterprise users, technical specialists,
vendors, and appropriate DGSOM staff.
- 6 Develop, implement and manage an operational and support model for DGSOM that supports the
evolving needs of the DGSOM.
- 7 Maintain knowledge of departmental campus computing, networking, and multimedia environments
and assess their impact on DGSOM directions.
- 8 Provide support to DGSOM staff on hardware and software related problems.
- 9 Assist with infrastructure planning, design and development
- 10 Maintain knowledge of current and emerging technologies.
- 11 Areas of responsibility will include the design, installation and configuration of Cisco products to
design and configuration; and the design and configuration of client security network architecture in a
Cisco Environment.
- 12 Lead the network monitoring, configuration, and tuning of network hardware, mainly Cisco
products. Lead the testing and recommending various hardware and software technologies that will
improve network performance and reliability
30% B. Technology and Strategic Planning
- 1 Work with users, vendors, and DGSOM staff and develop annual short term and long term project
plans.
- 2 Provide direction for administration of systems technology-related activities and in assignment of
project priorities.
- 3 Maintain working knowledge of technical tools, industry directions, MedNet and campus technical
directions, and lead DGSOM pilot tests of new technology. .
- 4 Manage projects to upgrade the DGSOM technical environment, including client server technology
and DGSOM, Mednet and campus standards.
- 5 Participate in computing projects with Med Ctr-level Support Center management, Computing
Support Coordinators, central administrative organizations, Med Ctr and School executives, and
strategic vendors.
- 6 Conduct hardware and software evaluations and provide detailed analysis and recommendations
based on outcome of study.
- 7 Perform analysis of business requirements to provide sound technical solutions.
- 8 Lead projects to upgrade the DGSOM technical environment, including client server technology and
DGSOM standards.
- 9 Consistently deliver solutions that meet the needs of the DGSOM CSC’s and IT Directors.
- 10 Consistently deliver solutions that are well tested and implemented so as to minimize adverse DGSOM
impact
- 11 Provide leadership in developing solutions that address underlying issues and well as resolving
immediate needs when possible as well as suggest and implement creative solutions to complex
problems.
- 12 Coordinate efforts with the CSC’s on the future service strategy, design, and operations
- 13 Interact with other teams within the internal and external department for a variety of the established
scope, budget and timeline; complex problem solving abilities with experience in performing root
cause analysis
10% C. Project Management
- 1 Manage the overall DGSOM project plan for all DGSOM network projects to insure that projects are
completed in the required timeframe.
- 2 Interface with other external organizations including CTS, Facilities, Capital Programs and vendors to
insure proper and thorough completion of all DGSOM projects, both current and planned.
10% D. Documentation and Training1
- 1 Implement systems and processes to insure that effective documentation is created and maintained,
and that required controls are followed to efficiently deliver and maintain information services.
- 2 Routinely learn new technologies and apply them effectively .Provide leadership in introducing new
Technologies.
- 1 Document all aspects of the DGSOM services including implementation procedures, support policies
and procedures and disaster recovery procedures.
- 2 Periodically brief DGSOM IT team members regarding special projects and emerging technologies.
- 3 Participate, as appropriate, in industry-wide conferences, education projects, and user groups.
- 4 Train staff on implementation and support of existing and future SOM services
Skills, Knowledge And Abilities
- Demonstrated ability to design, implement and support departmental local area
networks, including coordination of cabling, hardware and software, workstation
and server configurations.
- Ability to analyze complex end-user business needs and develop cost effective
technical solutions.
- Demonstrated knowledge of and skill in project management. Ability to plan,
develop, and implement short range and long range project plans.
- Interpersonal and leaderships skills to work effectively with staff, faculty, and
administrators
- Ability to work effectively in spite of frequent interruption and competing
priorities
- Demonstrated ability to work both independently and in team-oriented environment.
- Knowledge of Microsoft Windows operating environment.
- Working knowledge of TCP/IP protocols as well as common application (e.g.
telnet, email, ssh, snmp, dns, etc).
- Proficient experience with Microsoft Office (Word, Excel, PowerPoint, Outlook
and Visio)
- Responsible for overall operations and support of the network infrastructure,
copper cabling, fiber optic, routers, switches, server farm, and associated
hardware
- Understanding of Ethernet network topology and network components.
- Strong software and hardware diagnostic skills to solve and /or prevent hardware
and software problems quickly and effectively.
- Strong understanding of Cisco switching /routing and firewalls,
(4500, 6500, 29xx, 35xx, ASA etc.)
- Ability to skillfully react to a fluid and constantly changing work environment.
- Ability to communicate the status of the operating environment with
management and/or support personnel.
- General knowledge of relevant policies and procedures.
- Ability to diagnose and solve complex networking problems.
- Understanding of wireless technologies such as WLAN, FSO, RF, and others
- Monitors network for status and potential problems with network management
tools such as Solarwinds Orion, NetMRI, WhatsUp Gold, CiscoWorks,
Solarwinds, and Sniffer, Fluke products and have basic understanding of IP
(routing) protocols and applications; OSPF and BGP
- Demonstrate working knowledge and/or proficiencies with Cisco networking and
various network protocols. Working knowledge of MPLS VPN architecture,
expert level knowledge of OSPF and BGP protocols, strong comprehension of
LAN switching technologies, and able to incorporate secure practices and
concepts into network design.
- Hands-on experience with Cisco Prime/ACS/Infoblox, IOS, CatOS, TCP/IP,
VLAN Implementation, trunking and inter-VLAN routing; and excellent
knowledge of network security management and authentication.
- Ability to operate with networking-troubleshooting tools such as
protocol,spectrum and netflow packet analyzers such as Wildpackets and
Lancope.
- Working knowledge of Cisco ISE wired and wireless, Trustsec and MDM
- Working knowledge of Palo Alto Next Generation Firewalls.