Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries.
The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers.
Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
Job Description
OBJECTIVES
– YEAR ONE
Be able to provide engineer level support in our clients’ environments without assistance and teach others to do the same.
Perform Technical Reviews of Client Network configurations and connectivity and document Create detailed project plans to reconcile/remediate Client environments to approved configurations for subscribed services Perform Change Management (configuration changes) on supported technology platforms Identify efficiency and automation opportunities for deployment and ongoing administration/management of subscribed services
JOB SUMMARY
Expected to be well versed in Data Network and Voice Management Platforms Perform daily tasks and provide clear and concise updates to internal teams and external clients Perform tasks using the documented policies and procedures
Responsibilities
Network Management Perform system checks to verify all circuit installations are configured properly and functioning as expected Analyze and investigate interface utilization reports Troubleshoot disabled ports/interface Escalate and work with 3rd party vendors to troubleshoot connectivity issues Perform configuration changes on network devices Participate in client on-boarding tasks as well as scheduled and remediation and maintenance tasks, including hardware/firmware deployments/upgrades.
Voice Management Troubleshoot IP telephony from end to end, including IP telephony voice quality issues and between and within location
Skills & Qualifications
REQUIREMENTS
2+ years working as a network engineer Excellent written, verbal and interpersonal communication skills Strong analytical and problem-solving skills Strong understanding of Palo Alto, Cisco ASA, Cisco Meraki, and Azure Firewall solutions Strong understanding of popular network routing protocols (EIGRP, OSPF, BGP) Strong understanding of Azure and configuring Networks within the IaaS Platform Strong understanding of first Hop Redundancy methods (HSRP, VRRP, GLBP) Strong understanding of layer 2 switching and layer 3 routing Ability to work independently and drive issues to closure Ability to meet stringent deadlines and handle multiple tasks Familiar with change management and ITIL processes Ability to provide timely and informative follow-up to end-users Desire to work in a fast-paced, multi-tenant environment Position will require after-hours work to service client’s maintenance windows Desire to work in a support function, performing day to day blocking and tackling on system alerts and end-user requests
PREFERRED EXPERIENCE
Familiarity with popular Firewall vendor solutions (Checkpoint, SonicWall, Fortinet) Experience in a service/support or technical delivery role for IP telephony enterprises Understanding of VoIP in an enterprise infrastructure
Perks & Benefits
Comprehensive benefits package with immediate coverage including health, vision, dental, disability, life insurance, and more 20 days PTO 10 paid holidays 10 sick days 32 hours of paid volunteer time-off 3 floating holidays Financial support including a competitive salary, 401k, company phone and data plan, COVID allowance, and more Commuter benefits within qualifying locations Social events Agio Swag And more!