The primary focus for the Network Technician is to support customer environments and provide technical support for end-users.
The Network Technician plays a key role in customer support by analyzing computer and network-related problems reported by clients, diagnosing the most effective method to resolve the problem, and implementing a solution in accordance with established best practices and company standards.A successful candidate will be reliable and an effective communicator with strong documentation skills and dedication to superior customer service.
The ideal candidate will also possess a strong desire to expand their professional and personal technology knowledge with a focus on elements that will complement and enrich the technical services team.The Network Technician reports directly to the Team Lead.Essential Qualifications Support experience with Microsoft Server 2012R2, Server 2016 and Server 2019 Support experience with Microsoft Active Directory Support experience with Microsoft Windows 10 Support experience with Microsoft Office 365 CompTIA A certification or 1 2 years of professional desktop support experience.Ideal Qualifications Support experience with Microsoft Server 2012R2, 2016 and 2019 Support experience with Microsoft Windows 10.
Support experience with Microsoft Office 2007, 2010, 2013 and 2016 Support experience with Microsoft Exchange Server/Exchange Online.
Support experience with Microsoft Office 365 Experience with Microsoft and VMWare Virtualization Solutions Microsoft MCP certification or 2 years of professional enterprise support experience.Physical/Environmental Requirements: Physical Activities: Keyboarding, grasping, talking, hearing, lifting (25 lbs.), sitting, standing, walking and seeing.
Level of Physical Requirements: Occasionally lift and/or move physical inventory weighing 25 – 50 lbs.
Level of Visual Acuity: Professional; Frequent viewing of computer screens.
Environmental Conditions: Professional; Some on-site work at customer locationsCompany Provided Benefits: Insurance Benefits Provided Include Health, Dental, Short and Long-Term Disability Insurance Flex Spending and Health Reimbursement Account Plans Paid Time Off 401K Plan with Company Contribution Mileage and Cell Phone ReimbursementCompensation (Other): Weekly and Monthly Awards/Bonuses Company Sponsored Contests (NFL, SuperBowl, March Madness, Other) Anniversary and Birthday RewardsPerformance Reviews: Peer and Self-ReviewsTraining: Lab Equipment for Professional Development On the job training and coaching