About AML RightSource We are AML RightSource, the leading technology enabled managed services firm focused on fighting financial crime for our clients and the world.
Headquartered in Cleveland, Ohio and operating across the world, AMLRS provides custom solutions to financial institutions, FinTechs, money service businesses, and corporations.
Using a blend of highly trained anti-financial crime professionals, cutting edge technology tools, and industry leading consultants, AML RightSource assists clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs.
We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes.
Globally, our staff of more than 2,400 highly trained analysts and subject matter experts is the industry’s largest group of full-time compliance professionals.
About the Position: As a Senior Manager of Resource Planning, you will lead our workforce planning efforts for our Managed Service practice and own the development and implementation of our global workforce strategy as we go through a period of extreme growth.
In this role, you will lead a team of Resource Planning Analysts responsible for analyzing data and trends to create detailed workload models, recommending solutions to improve overall operational efficiency, as well as maintaining service level agreements with our members and customers.
Utilizing strong communication skills, you’ll effectively collaborate with a variety of people and job functions, juggling and accomplishing tasks of moderate to high complexity and are able to work productively in a fast-paced, team-oriented environment.
In this role, you will: Determine headcount recommendations and hiring needs for Managed Service teams and feed those into the annual planning process, working closely the business partners, recruiting and finance.
Accurately forecast resource needs based on sales pipeline and current client insights.
Deliver accurate and well-timed reports/dashboards to all levels of leadership providing actionable insights Create and maintain capacity planning models for short-term and long-term forecasts Manage escalation process to ensure leadership and relevant stakeholders are well informed Qualifications: BA/BS degree; MBA 10 years of workforce planning in a consulting, managed service environment Advanced knowledge of MS Excel (vlookups, pivot tables, complex functions) Experience managing complex projects, clients, partners, and organizations Proven track record of establishing strong, executive level customer relationships Business acumen and financial (P&L) skills/metrics driven Proven experience managing remote resources and large global teams Demonstrated experience leading a large team at scale and managing operations with an eye to driving efficiency Preferred Qualifications:
· Working knowledge of AML/BSA and regulatory tech product environments
· Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities Normal Working Hours and Conditions Core business hours are generally 8:00 am – 5:00 pm.
However, this position will require work to be performed outside of normal business hours based on Company operations across different time zones.