Joybird is on a mission to reinvent the reality of shopping for home furnishings online.
We are committed to developing innovative digital experiences that facilitate a 1:1 conversation with users, personalizing every interaction to support a core goal of allowing customers to express themselves through the physical spaces they occupy.
What’s the opportunity?
The Payroll & Business Specialist will focus on preparing and processing weekly payroll for Joybird’s US population.
This role will also review and process customer order refunds, track customer returns, and monitor the fulfillment of hardware requests.
The Specialist will analyze refunds, which will include an overview of the amounts collected from and owed to the customer which result in an account balance.
The Specialist will also track customer orders with suppliers, arrange for returns, and process hardware requests.
In addition to the responsibilities listed above, the Payroll Specialist will be responsible for fulfilling ad-hoc business operations requests that will focus on data analysis, engagement of third party entities, and communication across functions.
Currently our teams are working remotely.
This work will require occasional work in our Los Angeles based HQ post COVID.
What you’ll do:
- Manage end to end payroll processing for employees to ensure all payroll transactions are processed timely and accurately
- Responding to employee inquiries in a timely manner
- Understand all aspects of payroll in regard to payroll laws and regulations
- Provide excellent customer service to employees: in the areas of compensation, taxes, benefits, how to clock in/out, how to request time off and how to change benefits
- Perform daily payroll operations
- Communicate with Customer Service and Merchandising teams
- Report, track, and execute credit card and financing gateway transactions
- Research and resolve accounts that are in a credit balance
- Research and resolve all refund requests
- Inquire with suppliers to get status updates on purchase orders
- Facilitate the return of items back to the suppliers if applicable
- Obtain and add tracking information to orders
- Assist in providing data to accounting, merchandising and customer service teams needed for account reconciliations.
- Communicate any backorder statuses to customer
What you’ll need:
- 2+ years of experience processing payroll end to end
- High school or GED required, college degree is preferred
- Possesses good working knowledge and demonstrated ability utilizing systems, tools, and procedures to accomplish the job.
- Excellent communication and problem solving skills
- Ability to work in a collaborative, team environment
- Ability to be well organized, detail-oriented, in a fast-paced environment
- Ability to think critically and identify the global impact across the revenue cycle with a solution oriented approach
Our core values:
- Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer
- Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving
- Results-driven — You aim high and go beyond tradition and standards to reach our goals
- Constantly evolving — You’re never satisfied and are unafraid to be a better version of yourself
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- Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
- Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
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