The HR Manager (Bi
– Lingual Spanish/English preferred) is responsible for aligning business objectives with employees and front-line leaders in designated areas.
The position serves as a consultant to front-line leaders on human resource-related issues.
The successful HR Manager acts as an employee champion and change agent.
The role assesses and anticipates HR-related needs.
Works in collaboration with HR centers of excellence to achieve talent goals necessary to sustain and drive business performance.
Ability to implement innovative and practical solutions through a strong process and metrics focus.
The position formulates partnerships across the HR function to deliver value-added services to management and employees that reflect the business objectives of the organization.
Essential Functions
• Consults with line management, providing HR guidance when appropriate.
• Building and maintaining an environment for our Team Members that results in a high customer-focused and engaged workforce.
• Review onboarding and orientation for new leaders.
• Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
• Partner with leadership to understand current and future staffing needs.
• Partner with Talent Team to develop workforce plans that respond to current and future staffing needs.
• Partner with Learning & Development Team to ensure key programs are focused on front line managers and team members.
• Ability to read and understand data to inform continuous improvement and inform decision-making.
• Manages and resolves employee relations issues.
Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Partners with legal as needed/required.
• Provides day-to-day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Provides guidance and input on business restructures, workforce planning and succession planning.
• Identifies training needs for business and individual coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success.
Follows up to ensure training objectives are met.
• Partner with HR Centers of Excellence to deliver programs to meet organizational goals
• Review key business performance targets and their related talent implications with business leaders.
• Support customer retention and business development though direct involvement with key customer base.
• Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
• Understand and mitigate corporate risk associated with relevant employment laws/policies
Minimum Requirements
• Bachelor’s Degree in Human Resources Management or related field; Master’s Degree preferred
• In lieu of degree, 10+ years of related experience required
• Minimum of 5 years of applicable experience in Human Resources, business operations or management
• Appropriate experience with a large hourly & distributed workforce is a strong plus
• Experience working with union and non-union employees preferred.
• Must be able to travel +15% of the time.
• Clear, comprehensive understanding of the link between talent and other HR initiatives and business strategy
• Strong consultation and communication skills
• Ability to effectively challenge, influence, and develop productive relationships inside and outside of HR
• Intellectual agility, interpersonal flexibility and deep curiosity to learn
• Exposure to strong process and project management discipline
• Effective team player and networker