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Good Shepherd Center for Homeless Women and Children is a program of Catholic Charities of Los Angeles, Inc. It includes 2 interim housing programs that offer on-site supportive services for unaccompanied women and women with children experiencing homelessness, drop-in program, mobile outreach and 2 community based programs, Rapid Rehousing and Housing for Health. We are is seeking an individual who is dedicated to serving women and children experiencing homelessness for the Client Services III (CRCIII) position.
This position will work as part of the Good Shepherd Center’s Shelter case management team. This position is part of the Client Resources Case Management Services team to unaccompanied women experiencing homelessness with chronic medical conditions and co-occurring disorders. Under the direction of the Client Services Program Manager, the CRC III is responsible for providing individual case management to unaccompanied women experiencing homelessness utilizing a theoretical framework incorporating Trauma Informed Care (TIC), Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CRC III with tools that reflect best practices to motivate the women residing in shelter, to achieve their goals in a non- judgmental manner. The CRC III will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all Participants. The CRC III will document all Participant interactions and input that data into the Homeless Management Information System (HMIS).
Essential Duties:
- Provide individual case management referrals and supportive services for Participants embracing the “Whatever it Takes Approach”.
- Create and provide group supportive services to Participants embracing the “whatever it takes approach”.
- Maintain proper documentation and current case notes in a computerized database system ( HMIS)
- Process housing applications using the Coordinated Entry System (CES) and provide support as the women transition into permanent supportive housing.
- Provide crisis management services to support clients shelter retention, increase income and build community engagement.
- Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse
- Present client case reviews to the Client Services Program Manager on a weekly basis.
- Carry a caseload of up to 30 Participants.
- Work with community partners to identify clients eligible for the housing subsidy program (HACLA, LACDA, and Rapid-Rehousing Programs).
- Develop relationships with housing providers, property owners, and property managers.
- Serves as client advocate with government agencies to obtain public assistance.
- Participates in outreach programs; represents program/agency at community meetings
Basic Qualifications:
- BA in Social Services Field- Masters perferred
- Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
- One (1) year experience utilizing the HMIS/Clarity client tracking database system
- Six (6) months experience utilizing evidence based practices in a social services field
- Valid California driver’s license
- Ability to meet California minimum and Good Shepherds Centers insurance requirement
Preferred Qualifications:
- Bilingual (English/Spanish)
- Ability to provide basic practice case management approaches to in shelter with individuals and/or families confronted with a mental health diagnosis
- Demonstrated experience in developing and facilitating providing life skills groups
- Proficiency with the HMIS database systems
- Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT
- Ability to provide crisis management services in challenging environments
- Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
- Proficiency with keyboarding skills to produce correspondence, email and reports
- Communicate effectively both in verbal and written formats
- Sensitivity and appreciation of diverse client populations as a benchmark to effectively to promote community and independent living skills
- Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems
- Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances