Palihotel Melrose | Night Audit Agent WHO WILL LOVE THIS POSITION?An individual who likes working overnight and enjoys ensuring the safety of the property and guestsAn experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodatedAn individual who is independent, self-driven and a problem solver POSITION PROFILE:The Night Audit Agent is responsible for completing the night audit and overseeing the nightly operations of the front office and night audit staff.
This position is the contact point for guests and other hotel departments during the “graveyard” shift.
ESSENTIAL FUNCTIONS:Liaise and communicate positively with guests, colleagues, and vendorsStrengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offeredExecute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standardsExecute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standardsExecute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performanceInputs and receives resident information into Opera and other interfaces as requiredExecute all cashiering processes, inclusive of posting charges to accounts in OperaWork cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patronsEnforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel managementComply with company and departmental rules and regulations at the hotelMaintain a professional, neat and well-groomed appearance adhering to hotel grooming standardsPerform any other reasonable duties as required by managementReconcile and complete all daily front desk agent workBalance room posts and close dayRun accounts receivable reportsProvide next day reports for hotelAddress complaints, glitches and/or requests in a very friendly and professional manner.
Ensure that all are resolved or addressed with the proper department managerInvestigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues.
Initiate investigations and complete incident reports when necessaryCommunicate all GST complaints and issues to the General Manager and/or SupervisorConduct multiple property safety and security walks-through.In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.Perform any other reasonable duties as required by management.
REQUIREMENTS: Skills/Knowledge Required:Must possess a positive attitudeMust be energetic and outgoingMust be service orientedMust be a team playerMust be able to multi-taskMust possess excellent interpersonal, analytical, and organizational skillsMust have knowledge of basic arithmeticMust have the ability to input data and access information on the computerFlexible schedule must be available to work a variety of shiftsFluency in English both verbally and non-verballyProvide legible communication and directionsAbility to input and access information in the property management system/computers/point of sales systemAbility to perform job functions with attention to detail, speed and accuracyAbility to prioritize and organizeBe a clear thinker, remaining calm and resolving problems using good judgmentFollow directions thoroughlyUnderstand guest’s service needsWork cohesively with co-workers as part of a teamWork with minimal supervisionMaintain confidentiality of guest information and pertinent hotel data Qualification Standards:Experience: Paligroup Management is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Paligroup does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.REQUIREMENTSFlexible schedule must be available to work a variety of overnight shiftsMust be able to stand for long periods of time and to push, pull or lift up to 25 lbsMinimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingABOUT PALISOCIETY: Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties.
We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.
Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation.
Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase.
Palisociety properties have been featured on Condé Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others.
Avi Brosh founded Palisociety in 1998 in Los Angeles.
For more information, visit www.Palisociety.Com or follow @palisociety For more information, visit www.Arrivehotels.Com or follow @arrivehotels